Jennifer Riggs
ANDERSON,SC
Summary
Proven leader in customer service and team development, I leveraged my problem-solving abilities and Microsoft Excel expertise at Paws Unlimited Llc to enhance operational efficiency and elevate customer satisfaction levels. My assertive approach and dedication to quality control resulted in a significant improvement in service delivery, demonstrating my commitment to excellence and ability to drive positive outcomes.
Overview
1823
1823
years of professional experience
1
1
Certification
Work History
Customer Service Provider
Mac Bid Discount
202.09 - 2024.09
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
- Reduced resolution timeframes by effectively troubleshooting common issues and implementing preventive measures.
- Conducted regular follow-ups with customers post-resolution as part of ongoing commitment towards quality assurance.
- Developed rapport with clients through active listening and empathetic understanding of their concerns.
- Exceeded performance targets by effectively upselling products and services in line with customer needs.
- Delivered comprehensive training sessions for new hires, facilitating a smooth integration into the customer service team.
- Assisted in the development of training materials designed to enhance overall team productivity.
- Prioritized tasks during peak business hours, maintaining focus on urgent requests while delegating non-critical assignments.
- Managed high call volume, prioritizing tasks to provide timely assistance to customers.
- Fostered positive relationships with colleagues across departments to facilitate cross-functional collaboration.
- Coordinated efforts between departments to ensure seamless delivery of services, resulting in satisfied clientele.
- Adapted communication style to accommodate diverse customer preferences, establishing trust and rapport quickly in each interaction.
- Collaborated with team members to optimize workflows and deliver exceptional customer support.
- Implemented feedback-driven improvements to streamline the customer experience across various touchpoints.
- Educated clients on product features and benefits, fostering informed decision-making and boosting sales potential.
- Identified opportunities for process improvement within the team, presenting recommendations to management for consideration.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Sought ways to improve processes and services provided.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
- Increased efficiency and team productivity by promoting operational best practices.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Cross-trained and backed up other customer service managers.
- Implemented and developed customer service training processes.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Veterinary Assistant
Tugaloo Animal Hospital
2024.03 - 2024.06
Salon Manager
Pet Sense
2023.09 - 2024.02
Assistant Store Manager
Family Dollar
2023.05 - 2024.01
Fabric Sample Cutter
Kravet Fabrics
2022.03 - 2023.08
Kennel Supervisor
Electric City Stay and Play
2022.04 - 2023.07
Owner/Operator
Paws Unlimited Llc
2004.06 - 2022.03
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Provided proficient, emergency, first aid, and small animal Care services.
- Provided 100% of pet grooming.
- Provided pickup and drop off for pet customers.
- 100% in charge of all hiring.
- Managed approximately 10 employees.
- Created schedules
- Provided employees with counseling.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Education
No Degree Obtained - Veterinary Science
Tri-County Technical College
Pendleton, SCHigh School Diploma - College Preparatory Classes With 4.7 GPA
Westside High School
Anderson, SC12.2002
Skills
- Call center experience
- Email Etiquette
- Assertiveness
- Live chat support
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Active Listening
- Problem Resolution
- Customer Relations
- Microsoft Excel
- Computer Proficiency
- Data Entry
- Product Knowledge
- Client Relations
- Conflict Resolution
- Documentation
- Appointment Scheduling
- Team Development
- Money handling abilities
- Scheduling
- Quality Control
- Follow-up skills
- Staff Training
- Payment Processing
- De-Escalation Techniques
- Professional telephone demeanor
- Order Fulfillment
- Administrative Support
- Filing
- Call Management
- Prioritization
- Medical terminology knowledge
- Building rapport
- Microsoft PowerPoint
- Product Sales
- Store maintenance
- Dispute Resolution
- Order Processing
- Sales expertise
- Customer Education
- Stock management
- Delivery Scheduling
- Reading Comprehension
- Coordination
- Research
- Proofreading
- Staff education and training
- Spreadsheets
- Account updating
- Multi-line phone talent
- Product Promotion
- Project management abilities
- Recordkeeping strengths
- Conflict Mediation
- Escalation management
- Office equipment proficiency
- Service Upselling
- Retail store support
- Warehousing functions
- Strategic sales knowledge
- Record preparation
- Product Education
- Training development aptitude
- Shipping procedures understanding
- Call triaging
- Key holder experience
- Receiving support
- Warranty Service
- Promotional support
Certification
Certificate in office systems technologies
Certificate in small animal first aid and CPR
Certificate in human CPR
Certified pet groomer
23 years of experience in veterinary studies and Small animal Care
Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leaveTimeline
Veterinary Assistant
Tugaloo Animal Hospital
2024.03 - 2024.06
Salon Manager
Pet Sense
2023.09 - 2024.02
Assistant Store Manager
Family Dollar
2023.05 - 2024.01
Kennel Supervisor
Electric City Stay and Play
2022.04 - 2023.07
Fabric Sample Cutter
Kravet Fabrics
2022.03 - 2023.08
Owner/Operator
Paws Unlimited Llc
2004.06 - 2022.03
No Degree Obtained - Veterinary Science
Tri-County Technical College
High School Diploma - College Preparatory Classes With 4.7 GPA
Westside High School
Certificate in office systems technologies
Certificate in small animal first aid and CPR
Certificate in human CPR
Certified pet groomer
23 years of experience in veterinary studies and Small animal Care
Customer Service Provider
Mac Bid Discount
202.09 - 2024.09
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