Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shane Allen

Henderson

Summary

General Manager with extensive experience at Mac Discount, specializing in process improvement and staff management. Demonstrated expertise in data analysis and strategic planning, resulting in enhanced productivity and effective resolution of customer complaints. Strong commitment to compliance and continuous improvement, fostering a high-performance culture that drives operational success.

Overview

14
14
years of professional experience

Work History

General Manager

Mac Discount
Henderson
06.2024 - Current
  • Oversaw daily business operations encompassing staffing, scheduling, receiving, inventory control, customer service, and removal.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.

Real Estate Appraiser

BBH & Associates, LLC
Carlsbad
02.2011 - 06.2024
  • Organized data into comprehensive report formats that complied with USPAP standards.
  • Attended continuing education classes to maintain professional certifications.
  • Interpreted complex real estate laws pertaining to taxation, insurance, title transfer, easements.
  • Researched public records to obtain deed information, legal descriptions and zoning regulations.

Education

Bachelor of Science - Business Administration - Accounting

San Diego State University
San Diego, CA
06-1991

Skills

  • Staff management
  • Process improvement
  • Data analysis
  • Customer service
  • Strategic planning
  • Effective leader

Timeline

General Manager

Mac Discount
06.2024 - Current

Real Estate Appraiser

BBH & Associates, LLC
02.2011 - 06.2024

Bachelor of Science - Business Administration - Accounting

San Diego State University

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