Jennifer Mitros
Boyertown PA
Summary
Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Loomis
Whyomissing
01.2018 - Current
- Reviewed customer data to assess current issues and determine potential solutions.
- Answered inbound calls per day and adv on Benefits, Claims , Correspondense
- Documented conversations with customers to track requests, problems and solutions.
- Addressed customer service inquiries quickly and accurately.
Medical Records Clerk
Montgomery County Correctional Facility
Eaglesville
09.2014 - 01.2017
- Wrote reports, emails, memoranda, letters and releases.
- Consistently served as liaison between collecting agencies and medical facilities, developing professional relationships through quick problem resolution and response to questions.
- Followed-up with providers and individuals to resolve discrepancies.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Scanned incoming documentation.
- Updated daily logs to track information movements.
- Kept department clean, organized and professional.
- Purged outdated files.
- Observed confidentiality and safeguarded all patient-related information.
- Consolidated diverse medical records.
- Verified record copies before handing each over to check for and remove unnecessary details.
Medical Assistant Extern
PMA Associates
Phonixville
06.2014 - 08.2014
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Obtained and recorded patient vital signs; escorted patients to examination rooms and documented medical histories.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Ensured patient services were entered in records with high accuracy.
- Completed and submitted clinical documentation in accordance with agency guidelines.
- Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Cleaned and disinfected chairs and equipment according to facility policy.
Medical Records Clerk
MRO
Norristown
02.2017 - 07.2018
- Consolidated diverse medical records.
- Observed confidentiality and safeguarded all patient-related information.
- Verified record copies before handing each over to check for and remove unnecessary details.
- Entered patient insurance, demographic and health information into software and confirmed records.
Education
Mercy Vocation High School
Hunting Park Ave1997
Medical Assitant
Antonelli Medical And Professional Institute
Pottstown, PA06.2014
Skills
- Critical thinking skills
- Client relations
- Data entry
- Broad medical terminology knowledge
- Patient-oriented
- Problem resolution ability
- Organization and planning
Timeline
Customer Service Representative
Loomis
01.2018 - Current
Medical Records Clerk
MRO
02.2017 - 07.2018
Medical Records Clerk
Montgomery County Correctional Facility
09.2014 - 01.2017
Medical Assistant Extern
PMA Associates
06.2014 - 08.2014
Mercy Vocation High School
Medical Assitant
Antonelli Medical And Professional Institute
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