Jennifer Riley
Shelby Twp,MI
Summary
Enthusiastic Document Processor and Coordinator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the Mortgage Servicing Industry
Overview
17
17
years of professional experience
Work History
Personal Property Coordinator/Manager
Michigan Fire Claims
2023.11 - Current
- Work directly with public adjuster's regarding fire/water loss claims.
- Coordinate all field team appointments with clients
- Guide clients through the fire claim process and documentation requirements.
- Delegate processing assignments to in-office team
- Ensure all claims move at a pace to meet submission deadlines.
- Track staffing time sheets for field and office teams.
Loan Servicing Auditor
United Wholesale Mortgage
2022.11 - 2023.10
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Completed Audit requests on the state, federal, and investor levels. Fannie, Freddie, Ginnie, JPM, etc.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
Closing Specialist
United Wholesale Mortgage
2020.12 - 2022.10
- Completed requests submitted by mortgage brokers and or title company to update fees on Closing Disclosure.
- Provided customer service via telephone calls and emails
- Provided title companies with final packages for closing
- Reviewed Invoices and Title documentation to ensure accuracy.
- Monitored loan closing cost and worked with title companies to balance CD.
Mortgage Loan Processor
United Wholesale Mortgage
2019.08 - 2020.12
- Worked with customers via email and telephone to answer questions, process transactions and resolve issues
- Handled any conditions sent from underwriting departments.
- Collected and compiled paperwork such as title work, insurance paperwork, payoff demand statements, and condominium project documents.
- Reviewed financial statements and contacted institutions and clients to clarify details.
- Maintained long-term relationships with clients to provide best-in-class customer service.
Restaurant Manager
Kruse and Muer Restaurants
2016.02 - 2019.09
- Delivered in-depth training to workers in customer facing roles to promote strong team performance
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Restaurant Supervisor
Max and Ermas
2008.05 - 2016.01
- Greeted and interacted extensively with customers, promoting specials and providing details regarding key product offerings.
- Coordinated team members with focus on productivity, efficiency, and enhancing customer experience
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, and top service standards.
Education
High School Diploma -
Okeechobee High School
Okeechobee, FlSkills
- Microsoft Office
- Interpersonal Skills
- Adapt in fast paced environment
- Maintain sense of urgency
- Time management and multitasking
Timeline
Personal Property Coordinator/Manager
Michigan Fire Claims
2023.11 - Current
Loan Servicing Auditor
United Wholesale Mortgage
2022.11 - 2023.10
Closing Specialist
United Wholesale Mortgage
2020.12 - 2022.10
Mortgage Loan Processor
United Wholesale Mortgage
2019.08 - 2020.12
Restaurant Manager
Kruse and Muer Restaurants
2016.02 - 2019.09
Restaurant Supervisor
Max and Ermas
2008.05 - 2016.01
High School Diploma -
Okeechobee High School