Jennifer Ritchie
Fayette City
Summary
Strong General Manager with a proven track record at Wendy's-Fifth & Broad Company, excelling in operations management and team building. Enhanced customer satisfaction through effective problem resolution and staff training, achieving a 96% compliance rate in health inspections. Committed to fostering a high-performance culture and reducing turnover through employee development.
Serviced-focused and dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
27
27
years of professional experience
Work History
General Manager
Wendy's-Fifth & Broad Company
Uniontown, PA
09.2008 - Current
- Directed daily operations to enhance customer satisfaction and streamline service processes.
- Established quality control measures to ensure compliance with health and safety regulations. (Current FSA 2025 Inspections 96%)
- Led daily operations, ensuring seamless service delivery and customer satisfaction.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Managed employee reviews, training, and schedules.
- Correctly calculated inventory and ordered appropriate supplies.(FC for 2025 year averaged .77%)
- Set clear expectations and created positive working environment for employees.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages. (Turnover rate for 2025 109%)
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Trained and mentored staff, fostering a high-performance team environment.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
Closing Department Manager
Fiserv Lending Solutions
Pittsburgh, PA
06.1999 - 01.2008
- Led closing operations to ensure compliance with regulatory standards and company policies.
- Streamlined closing processes, enhancing efficiency and reducing turnaround times for loan closings.
- Maintained clear lines of communication between all parties involved in each transaction to prevent delays or misunderstandings related to documents or requirements.
- Mentored and trained new team members, resulting in improved performance and increased understanding of company procedures.
- Coordinated with underwriting teams to ensure all required information was completed accurately and submitted on time.
- Increased overall employee satisfaction within the department through offering support, encouragement, and constructive feedback for professional development opportunities.
- Managed the day-to-day operations of a high-volume closing department, ensuring timely completions and client satisfaction.
- Established strong relationships with vendors, title companies, attorneys, clients for smooth transactions throughout the closing process.
- Mentored junior staff, providing guidance on client interactions and effective problem-solving techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Associate of Science - Early Childhood Education
Edinboro University of Pennsylvania
Edinboro, PA05-1999
High School Diploma -
Ringgold High School
Monongahela, PA06-1996
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Time management
- Training and coaching
- Employee scheduling
- Verbal and written communication
- Staff training and development
- P&L management
- Employee development
- Performance evaluations
Accomplishments
Co-Manager of the Year 2013
*Co-Manager of the Year is decided by several District Managers along with the Franchise Owner. The Co-Manager of the Year consists of competing against 16 fellow Co-Managers from different store locations.
Assistant Manager of the Year 2010 & 2011
*AM of the Year is decided by several District Managers along with the Franchise Owner. The AM of the Year consists of competing against 20 of the top Assistant Managers in each store location.
Who's Who Among Business Professionals December 2007
Timeline
General Manager
Wendy's-Fifth & Broad Company
09.2008 - Current
Closing Department Manager
Fiserv Lending Solutions
06.1999 - 01.2008
Associate of Science - Early Childhood Education
Edinboro University of Pennsylvania
High School Diploma -
Ringgold High School