Jennifer Rivera
Vienna
Summary
Obtaining a position, in a challenging environment focusing on Applications of distributed computing, eBusiness, and System Design.
Skilled at assisting cashiers, customer service and floor employees in any way needed. Observant and dependable in reporting issues to supervisors. Trained in spotting suspicious behaviors.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Host /asset protection operations TA
Walmart
Cordele
11.2023 - 06.2025
- This role focuses on greeting, helping and thanking our customers, and preventing loss at the store entrances.
- The role includes verifying purchases, assisting with returned items and keeping our entrances safe and secure.
- Provide security in our stores, at distribution centers, and at corporate facilities.
- More than that, Asset Protection teams ensure compliance and prevent shrink.
- With the help of safety-minded experts like you, we can provide a safe experience for both our shoppers and our associates.
Retail Sales Consultant
Sun Communication Mobile LLC.
Cordele
04.2023 - 11.2023
- Exceed monthly sales quotas.
- Deliver complete, high quality sales that exceed the company's benchmark on key metrics.
- Drive sales of preferred handsets, rate plans, features and accessories, per company guidance and benchmarks set by management.
- Practice specific behaviors and best practices to generate and maximize sales and key metrics, as indicated by management.
- Perform as a role model and offer assistance for all new hires and peer Retail Sales Consultants.
- Perform other work-related tasks, as assigned by management.
- Adhere to all policies, as outlined in the Handbook and other company communications.
- Adhere to all paperwork procedures, as outlined in the Handbook, Training Courses and Sun Com policy documents.
- Master all required systems: RQ4, Paycom, etc.
- Regularly check sales paperwork to review for discrepancies/errors.
- Follow all Cash Depositing procedures and accept full responsibility for all deficiencies caused by your error or negligence.
- Protect and maintain Company assets.
- Use proper judgment to avoid fraudulent purchases, even those that may otherwise comply with Company restrictions on quantity and type of devices that can be purchased by customers.
- When opening or closing a store, accurate & timely completion of related checklists with zero errors.
- Immediate communication of any inventory deficiency to supervisors for review.
- Safeguard all codes & passwords (i.e. RQ4, Carrier logins, Email, Security).
- Maintain store appearance.
- Complete all required training within the timeline established by management.
- Follow the letter and spirit of Company policies as outlined by the Handbook and management.
- Consistently and accurately record time & attendance in the RQ4.
- Adhere to schedule & provide company with adequate notice for all requested time off.
Call Center Agent
TLC & Associates
Americus
10.2022 - 03.2023
- Answer incoming calls from individuals interested in home mortgage solutions.
- Gather information and prequalify the customer by asking questions.
- Read and Converse well in English.
- Type/navigate mouse while holding a conversation.
- Sit for long periods of time.
- Maintain compliance with various regulations associated with home mortgage solutions.
- Meet and exceed self-set sales goals.
Customer Service Associate
Dollar General
Vienna
06.2022 - 07.2022
- Provided assistance to clients.
- Assisted customers in person.
- Inventoried stock.
- Operated the cash drawer.
- Maintained up-to-date knowledge of customer accounts.
Customer Service Representative
Circle K
Cordele
03.2021 - 06.2022
- Handle POS systems.
- Performed customer service surveys.
- Assisted customers with a warm and professional attitude.
- Resolved customer information and complaints.
- Responsible for cashier duties.
- Handled online orders and credit card transactions.
Librarian Assistant
South Georgia Technical College
Cordele
11.2017 - 04.2018
- Reset student email information.
- Document all student and faculty media.
- Make copies of all student and faculty media.
- Handle front desk duties in absence of front desk clerk.
Education
Associate's degree - Computer Networking
South Georgia Technical College
Cordele, GAAssociate - Computer Information Systems
South Georgia Technical College
Cordele, GAHigh school diploma -
Dooly County High School
Vienna, GASkills
- Sales
- Web Services
- Communication skills
- Analysis skills
- Customer Service Skills
- Linux
- Microsoft SQL Server
- Cashiering
- Microsoft windows
- Bilingual
- Operating Systems
- Retail sales
- Typing
- Microsoft Office
- Planograms
- User Interface (UI)
- Networking
- Gensys
- Customer service
- JavaScript
- Sata
- Documentation review
- Word
- Excel
- Keyboarding
- Okta
- Microsoft Excel
- Cash handling
- Microsoft Word
- Data collection
- Microsoft Outlook
- Salesforce
- Distributed Systems
- Converge learn
- POS
- Pata
- Powerpoint
- Data entry
- Java
- Organizational skills
- Rq4
- Library Services
- Time management
- Clerical experience
- Loss prevention
- Inventory management
- Sales strategies
- Customer engagement
- Retail operations
- Compliance adherence
- Financial accountability
- Technical troubleshooting
- Effective communication
- Detail orientation
- Safety awareness
- Asset protection
- Loss prevention support
- Customer directing
- Security assistance
- Restocking skills
- Data entry proficiency
- Cross-selling and upselling
- Merchandise inspections
- Safety monitoring
- Cleanliness and hygiene
- Maintaining confidentiality
- Receipt review
- Alarm management
- Incident reporting
- Bag inspections
- Cashier experience
- Effective customer upselling
- Food safety and sanitation
- Serve customers
- Decision-making
- Sales training
- Excellent communication
- Processing payments
- Sales strategy
- Teamwork
- Problem-solving abilities
Certification
Driver's License
Languages
Spanish, Beginner
Personal Information
Authorized To Work: US
Timeline
Customer Host /asset protection operations TA
Walmart
11.2023 - 06.2025
Retail Sales Consultant
Sun Communication Mobile LLC.
04.2023 - 11.2023
Call Center Agent
TLC & Associates
10.2022 - 03.2023
Customer Service Associate
Dollar General
06.2022 - 07.2022
Customer Service Representative
Circle K
03.2021 - 06.2022
Librarian Assistant
South Georgia Technical College
11.2017 - 04.2018
Associate's degree - Computer Networking
South Georgia Technical College
Associate - Computer Information Systems
South Georgia Technical College
High school diploma -
Dooly County High School