Kimberly Wesley
Wal-Mart Supercenter
Marion
36
years of professional experience
Detail-oriented Asset Protection and Operations Specialist experienced in streamlining processes and enhancing team performance. Achieved significant improvements in process efficiency and team collaboration through effective communication and time management. Focused on enhancing customer satisfaction and driving team success in retail operations.
Work History
Asset Protection Operations TA
2 Years 2 Months- Worked effectively in fast-paced environments.
- Demonstrated self-motivation in achieving personal goals.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Returns
3 Years 10 Months- Reduced wait times for customers by promptly processing returns, exchanges, and refunds.
- Managed special actions such as returns processing and payment reversals for team members.
- Implemented effective system for tracking overdue items, significantly reducing late returns.
- Optimized financial returns with thorough analysis of investment opportunities and market trends.
Stocker, Department Manager
7 Years 1 Month- Stocked shelves efficiently to ensure product availability and enhance customer experience.
- Organized inventory layout to optimize space and improve accessibility for customers and staff.
- Assisted in receiving shipments, verifying contents against packing lists for accuracy.
- Maintained cleanliness and safety standards throughout stock areas to comply with regulations.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
DC Worker
5 Months- Implemented process improvements to enhance productivity and reduce downtime.
- Operated machinery to ensure efficient workflow in production processes.
- Maintained inventory levels and organized supplies for optimal operations.
- Trained new workers on safety protocols and operational procedures.
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Loaded, unloaded, and moved material to and from storage and production areas.
CAP 1 Associate
1 Month- Implemented process improvements to streamline workflow and increase overall efficiency in operations.
- Trained new associates on operational procedures and customer service best practices.
- Collaborated with other departments to ensure a seamless workflow for CAP 1 processes.
- Conducted regular audits of merchandise displays, maintaining compliance with corporate standards.
- Exceeded performance expectations consistently, receiving recognition from management for dedication to excellence.
- Contributed to sales growth by executing proper merchandising techniques and maintaining stock levels.
- Consistently met productivity goals, completing assigned tasks within required timeframes.
- Increased overall efficiency through effective time management and prioritization of tasks on the sales floor.
- Developed positive working relationships with team members, fostering an inclusive culture that promoted teamwork.
- Implemented loss prevention strategies through thorough monitoring of potential theft risks on the sales floor.
- Improved team collaboration by effectively communicating with coworkers and supervisors.
- Managed high-volume workload during peak times while maintaining a high level of accuracy in task completion.
CAP Supervisor
5 Months- Implemented process improvements that streamlined inventory management systems.
- Trained and mentored team members to enhance productivity and efficiency.
- Supervised daily operations, ensuring compliance with company policies and procedures.
Department Manager
1 Year 3 Months- Monitored inventory levels, coordinating stock replenishment to meet customer demand.
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Developed and implemented training programs to enhance team performance and efficiency.
CAP 1 Associate
1 Year 1 Month- Operated point-of-sale systems efficiently, processing transactions with accuracy.
- Assisted in maintaining store cleanliness and organization to enhance customer experience.
- Managed inventory replenishment to ensure stock availability and minimize shortages.
- Collaborated with team members to optimize product placement for improved sales visibility.
- Monitored product expiration dates, ensuring compliance with safety standards and freshness.
Sales Associate, Stocker, Department Manager
8 Years 2 Months- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated point-of-sale system efficiently, ensuring smooth transaction processes.
- Collaborated with team members to achieve sales goals and improve customer service standards.
- Maintained accurate inventory levels through regular stock checks and replenishment.
- Trained new associates on store policies, procedures, and operational best practices.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
BAGGER-CARRYOUT
3 Years 2 Months- Assisted customers with bagging groceries, enhancing overall shopping experience.
- Packaged customer orders efficiently to ensure prompt service and satisfaction.
- Collaborated with cashiers to streamline checkout process during peak hours.
- Maintained cleanliness and organization of the bagging area to uphold store standards.
- Trained new team members on proper bagging techniques and customer service protocols.
- Improved workflow by implementing best practices for efficient packing methods.
- Received positive feedback from customers for friendly and attentive service during transactions.
- Assisted with maintaining clean and organized store appearance.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Worked together with cashiers to guarantee customer satisfaction.
- Assisted in maintaining a clean store environment for a pleasant shopping experience.
- Retrieved grocery carts and baskets from lot and various site locations.
- Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
- Greeted guests entering and exiting store to foster customer satisfaction.
- Bagged customer purchases while paying mind to industry best practices.
- Maintained customer satisfaction by assisting with carrying out goods.
- Returned unwanted merchandise and retrieved specially requested products.
- Answered customer inquiries and provided product guidance.
- Contributed to positive work culture through effective communication and collaboration with coworkers.
- Enhanced customer satisfaction by efficiently bagging groceries and handling fragile items with care.
- Assisted customers by escorting and placing grocery bags in vehicles.
- Supported cashier duties, expediting transactions and minimizing wait times for customers.
- Provided excellent customer service by addressing inquiries and assisting with locating products.
- Communicated with cashiers and customers to learn about bagging needs.
- Demonstrated flexibility in scheduling, adapting to various shifts as needed to support the store''s operational needs.
- Maintained orderly cart areas outside the store, ensuring availability of carts for incoming shoppers at all times.
- Responded promptly to requests for carryout assistance, providing exceptional service for elderly or disabled customers.
- Followed safety protocols to prevent accidents and injuries.
- Ensured customer satisfaction by accurately bagging groceries according to their type and fragility.
- Streamlined bagging process, organizing items to maximize bag space and reduce waste.
Education
High School Diploma
Skills
Positive mindset
Collaborative teamwork
Calm demeanor
Relationship building
Cleaning and sanitizing
Theft deterrence
Classroom support
Sanitation procedures
Operational support
Timeline
Asset Protection Operations TA
Wal-Mart Supercenter
06.2024 - CurrentRead More
Returns
JEGS High Performance
08.2020 - 06.2024Read More
DC Worker
Nesco Resource
03.2020 - 08.2020Read More
CAP 1 Associate
Wal-Mart Supercenter
09.2019 - 10.2019Read More
CAP Supervisor
Wal-Mart Supercenter
04.2019 - 09.2019Read More
Department Manager
Wal-Mart Supercenter
01.2018 - 04.2019Read More
CAP 1 Associate
Wal-Mart Supercenter
12.2016 - 01.2018Read More
Stocker, Department Manager
Wal-Mart Supercenter
11.2013 - 12.2020Read More
Sales Associate, Stocker, Department Manager
Wal-Mart Store
09.1993 - 11.2001Read More
BAGGER-CARRYOUT
BUELHERS' FOOD STORE
08.1990 - 10.1993Read More
R.B Hayes High School
High School Diploma
Read More