Jennifer R. Mickens
Tuscaloosa,AL
Overview
30
30
years of professional experience
Work History
Patient Accounts Manager for Government Payers
DCH Health System
Tuscaloosa, AL
11.2020 - Current
- Responsible for staff that bills and follow up on Medicare, Medicaid, VA
- Oversee the Revenue Cycle for the Business Office
- Compliance Assistant
Team Leader for Hospital Insurance
DCH Health System
Tuscaloosa, AL
03.2018 - Current
- Responsible for staff that bills and follow up on Medicare
- Follow up staff for HMO/Commercial/Medicaid claims
- Oversee the Revenue Cycle for the Business Office
- Compliance Assistant
Insurance Specialist
DCH Health System
Tuscaloosa, AL
03.2014 - Current
- Bills all assigned primary, secondary, tertiary claims
- Ability to research and work assigned claims in an error, rejected, or hold status
- Partnership with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.
- Accountable for productivity to meet individual and departmental goals
- Knowledge of anatomy and physiology, pathophysiology, and pharmacology
- Knowledge of coding rules and requirements to include classification systems for Medicare, including ICD 10 and CPT-4 codes
- Medicare Team Trainer
- Maintain professionalism and customer service on all interactions
- Acted as Medicare Team Lead during times of Team Lead’s absence
Medical Records Supervisor
Indian Rivers Mental Health Center
Tuscaloosa, AL
08.2009 - 03.2014
- Supervised a team of five (5)
- Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.
- Ability to interpret and analyze all information in a patient’s health record, including laboratory and other test results, to identify opportunities for more precise/and or complete documentation in the health record.
- Knowledge of severity of illness and risk of mortality indicators.
- Proper storage of the files for HIPPA/Confidentiality purposes
- Developed and implemented employee training methods and teaching skills sufficient to conduct continuing education for all staff.
Insurance Specialist
DCH Health System
Tuscaloosa, AL
08.1999 - 08.2009
- Bills all assigned primary, secondary, tertiary claims
- Ability to research and work assigned claims in an error, rejected, or hold status
- Partnership with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.
- Accountable for productivity to meet individual and departmental goals
- Knowledge of anatomy and physiology, pathophysiology, and pharmacology
- Knowledge of coding rules and requirements to include classification systems for Medicare, including ICD and CPT codes and POA indicators.
- Medicare Team Trainer
- Maintain professionalism and customer service on all interactions
McRae’s Department Store
Tuscaloosa, AL
12.1995 - 06.1999
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Timeline
Patient Accounts Manager for Government Payers
DCH Health System
11.2020 - Current
Team Leader for Hospital Insurance
DCH Health System
03.2018 - Current
Insurance Specialist
DCH Health System
03.2014 - Current
Medical Records Supervisor
Indian Rivers Mental Health Center
08.2009 - 03.2014
Insurance Specialist
DCH Health System
08.1999 - 08.2009
McRae’s Department Store
12.1995 - 06.1999