Innovative leader with expertise in technology integration and instructional strategies. Experienced in guiding professional development and enhancing client engagement, committed to driving improvements in operational outcomes and efficiency.
Overview
19
19
years of professional experience
Work History
Teacher
NC Department of Instruction
Wilmington, NC
07.2012 - Current
Implemented engaging instructional strategies tailored to diverse learning styles, fostering inclusive classroom environments.
Collaborated with colleagues to enhance educational programs and resources, resulting in improved curriculum alignment and student outcomes.
Led professional development workshops for fellow educators on best practices.
Integrated technology into lessons to boost student engagement and deepen learning experiences.
Banking and Integration Specialist
Vantaca
Wilmington, NC
10.2024 - 05.2025
Collaborated with cross-functional teams to enhance project workflows and communication efficiency.
Facilitated resolution of system integration issues and user queries to minimize disruptions.
Investigated expense reports, pinpointed discrepancies, and recommended corrective actions.
Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
Director of Client Relations
CallNet
Wilmington, NC
05.2007 - 10.2024
Led implementation of CRM systems, optimizing tracking of client interactions to improve relationship management.
Analyzed client feedback, pinpointing specific areas for service improvement and driving innovative solutions.
Created and managed client sales, onboarding processes, retention and contract mediation, which facilitated smooth transitions and enhanced client satisfaction.
Facilitated training sessions for staff on best practices in client engagement.