Jennifer Roberts
Clarksville
Summary
Dynamic administrative professional with over 11 years of experience in office and clinic operations, dedicated to enhancing patient flow and minimizing supply gaps through effective inventory management and performance reporting. Expertise in managing scheduling, SharePoint filing, payroll processes, and vendor expense workflows ensures seamless clinic operations. A strong commitment to operational excellence and familiarity with EMR systems supports efficient healthcare administration. Recognized for exceptional organizational abilities, multitasking skills, and a proactive approach to communication and problem-solving, consistently prioritizing tasks to drive results while maintaining confidentiality.
Diligent Employee Relations Specialist with robust background in administrative support. Demonstrated history of streamlining office operations and enhancing workflow efficiency. Proven ability to manage schedules and coordinate meetings effectively while utilizing communication and organizational skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Support Assistant (ASA)
Tennova Healthcare
07.2026
- Prepared and processed departmental expense reports and vendor invoices using Microsoft Excel templates
- Created a centralized filing system in SharePoint that reduced document retrieval time for staff.
- Scheduled and documented weekly staff meetings, produced minutes, and tracked assigned action items.
- Managed incoming calls and patient inquiries, triaged requests, and routed messages to clinical teams.
- Maintained office inventory and ordered supplies, keeping stock levels adequate for daily clinic operations.
- Filed confidential patient forms into SharePoint, maintained access controls, and reduced retrieval delays.
- Scheduled patient appointments and optimized clinic slots to minimize gaps and shorten wait lists.
- Managed clinic supply inventory, generated purchase orders, and prevented stockouts for daily procedures.
Clinic Manager
Loyal Source
06.2025 - Current
- Managed daily operations of a high-volume veteran clinic, improving patient flow and appointment coordination
- Managed daily clinic operations for a veteran-focused outpatient facility, scheduling staff and appointments.
- Controlled medical supply inventory and reordered consumables to prevent stockouts during high-volume clinic days.
- Prepared daily clinic performance reports for leadership using Excel to highlight patient volume and no-shows.
- Established a patient check-in checklist that reduced registration errors and sped up intake processing.
- Developed a daily huddle agenda that clarified responsibilities and shortened morning handoff time.
- Built weekly Excel dashboards tracking triage categories and no-show patterns for leadership review.
Office Manager
Cedar Recovery
08.2021 - 07.2025
- Processed and approved time sheets and processed payroll using ADP
- Assisted with recruitment by screening resumes, conducting initial interviews, and managing candidate assessments
- Processed all new hires as well as terminations in Marvel HR
- Approved FMLA and processed the necessary paperwork and ensured compliance
- Maintained confidential employee records in compliance with privacy regulations
- Directed daily office operations, including scheduling, meeting coordination, and correspondence management
- Developed and implemented efficient filing systems, improving document organization and retrieval
- Managed inventory, optimizing supply levels and reducing waste, resulting in an 18% reduction in costs
- Coordinated office moves and renovations with minimal disruption to workflows
- Implemented software systems for project management, boosting team collaboration and productivity
- Prepared reports on office expenses, budget variances, and performance for senior management review
- Negotiated contracts with vendors for office supplies and services, securing cost-effective solutions
- Developed standardized procedures for administrative tasks, such as travel arrangements, expense reporting, and meeting coordination
- Managed vendor invoices and reconciled monthly office expenses to match company budget reports.
- Trained reception and administrative staff on front-desk procedures and customer service standards.
PRN-EKG Tech/Cardiac Services
Clarksville Montgomery County Onsite
03.2021 - 05.2024
- Conducted electrocardiograms (ECGs) to evaluate cardiac function and identify irregularities
- Supported cardiologists during stress tests, echocardiograms, and additional diagnostic procedures
- Operated, calibrated, and maintained cardiac monitoring equipment to ensure precise data collection
- Monitored patient vital signs throughout cardiac procedures, reporting any significant changes to the medical team
- Collaborated with multidisciplinary healthcare teams to create and implement individualized care plans for patients with cardiovascular conditions
- Performed 12-lead ECGs on outpatients and inpatients, producing accurate tracings for physician review.
- Calibrated and tested cardiac monitors and defibrillators daily to maintain calibration records and readiness.
- Reviewed ECG tracings for arrhythmias and immediately escalated abnormal findings to cardiology team per protocol.
- Maintained ECG and telemetry supply inventory, restocking leads and electrodes to avoid procedure delays.
- Entered and updated ECG results and test documentation in Epic to keep patient records current and accessible.
- Trained new PRN techs on ECG placement, lead troubleshooting, and infection-control precautions during shifts.
Certified Medical Assistant
Tennessee Orthopedic Alliance
08.2016 - 03.2021
- Assisted physicians and nurses in providing patient care, including vital sign monitoring, specimen collection, and medication administration
- Managed patient scheduling to ensure timely appointments and efficient workflow
- Documented patient information, test results, and treatment plans in medical records
- Prepared examination rooms, ensuring sterilization and availability of necessary supplies
- Educated patients on medication instructions, post-treatment care, and preventive measures
- Coordinated specialist referrals and diagnostic facility appointments as needed
- Assisted during minor surgical procedures, ensuring sterile instruments and providing procedural support
- Implemented the Electronic Health Record (EHR) system to enhance documentation accuracy
- Trained new medical assistants in clinical procedures, office protocols, and HIPAA compliance
Cardiac Monitor Technician
Tennova Healthcare
06.2015 - 08.2019
- Performed electrocardiograms (ECGs) to assess heart function and detect abnormalities
- Assisted cardiologists with stress tests, echocardiograms, and other diagnostic procedures
- Operated and maintained cardiac monitoring equipment to ensure accurate readings
- Monitored patient vital signs during cardiac procedures, promptly reporting changes to medical team
- Collaborated with healthcare team members to develop personalized care plans for patients with cardiovascular conditions
Education
Medical Assisting (Associate's Degree) -
Miller-Motte College
Clarksville, TN01-2005
High School Diploma - undefined
Northeast High School
Clarksville, TN05-2003
Skills
- Medical equipment operation, Manufacturing, CPR & First Aid Certified, Inventory Management, Basic life support, Cross-functional collaboration, EMR & EHR Systems (Epic, etc), Contracts, Hospital experience, Teamwork, Microsoft Excel, Presentation software, Technical Proficiency, Project Management & Implementation, Calendar management, Expense management, Computer skills, Conflict management, Surgery, Dog handling, Word processing, Home health, Geriatrics, Applied behavior analysis, Office management, Patient Care & Administration, Process Improvement & Strategic Planning, Laboratory experience, Business development, Negotiation, Time management, Administrative experience, Microsoft PowerPoint, Productivity software, Employee Recruitment & Human Resources, Attention to detail, Medical terminology, Budgeting & Accounting, Organizational skills, Microsoft Office, CPR, EMR systems, Office & Operations Management, Blood sampling, Program & Event Planning, Grammar Experience, Phlebotomy & Venipuncture, HIPAA, Microsoft Outlook, Executive administrative support, Acute care, Employee relations, Human resources, Vital Signs Monitoring & Laboratory Support, Microsoft Word, Meeting agenda preparation, Anatomy knowledge, Contract Negotiation & Vendor Relations, Case management, Patient safety
- Reception duties
- File organization
- Verbal communication
- End user support
Certification
- CPR Certification
- BLS Certification
- Driver's License
- First Aid Certification
- ACLS Certification
- NRCMA (National Registered Certified Medical Assistant)
- AED Certification
- AHA Certification
Timeline
Administrative Support Assistant (ASA)
Tennova Healthcare
07.2026
Clinic Manager
Loyal Source
06.2025 - Current
Office Manager
Cedar Recovery
08.2021 - 07.2025
PRN-EKG Tech/Cardiac Services
Clarksville Montgomery County Onsite
03.2021 - 05.2024
Certified Medical Assistant
Tennessee Orthopedic Alliance
08.2016 - 03.2021
Cardiac Monitor Technician
Tennova Healthcare
06.2015 - 08.2019
High School Diploma - undefined
Northeast High School
Medical Assisting (Associate's Degree) -
Miller-Motte College