Summary
Overview
Work History
Education
Skills
Timeline
Intern

Jennifer Robison

Pilot Point,TX

Summary

Compassionate caregiver offers five years of experience assisting others. Committed to delivering top-notch care, administering medication and maintaining safe environments. Knowledgeable of care documentation practices.

Overview

26
26
years of professional experience

Work History

Home Health Care Provider

Jamie Thompson
05.2017 - Current
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Completed household management tasks for clients within private home settings.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
  • Developed rapport to create safe and trusting environment for care.
  • Transported clients for medical and personal outings.

Customer Service Representative

AT&T
07.1997 - 04.2016
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Developed customer service policies and procedures to meet and exceed industry service standards.

Education

Associate of Science - Nursing Assistance

Tarrant County College District
Fort Worth, TX

Skills

  • Care Plan Assessment
  • Patient Care
  • Progress Documentation
  • Household Management
  • Case Management
  • Personal Companionship

Timeline

Home Health Care Provider

Jamie Thompson
05.2017 - Current

Customer Service Representative

AT&T
07.1997 - 04.2016

Associate of Science - Nursing Assistance

Tarrant County College District

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Jennifer Robison