Jennifer Robison
Pilot Point,TX
Summary
Compassionate caregiver offers five years of experience assisting others. Committed to delivering top-notch care, administering medication and maintaining safe environments. Knowledgeable of care documentation practices.
Overview
26
26
years of professional experience
Work History
Home Health Care Provider
Jamie Thompson
Garland, TX
05.2017 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed household management tasks for clients within private home settings.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
- Developed rapport to create safe and trusting environment for care.
- Transported clients for medical and personal outings.
Customer Service Representative
AT&T
Dallas, TX
07.1997 - 04.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Education
Associate of Science - Nursing Assistance
Tarrant County College District
Fort Worth, TXSkills
- Care Plan Assessment
- Patient Care
- Progress Documentation
- Household Management
- Case Management
- Personal Companionship
Timeline
Home Health Care Provider
Jamie Thompson
05.2017 - Current
Customer Service Representative
AT&T
07.1997 - 04.2016
Associate of Science - Nursing Assistance
Tarrant County College District