Jennifer Rodriguez
Queens
Summary
Dedicated and seasoned healthcare operations professional with over 10 years of expertise in managing logistics and infrastructure within the hospital setting. Adept at collaborating with multidisciplinary teams to streamline site maintenance and enhance operational efficiency. Known for exemplary leadership with a strong emphasis on customer service, maintenance, security, and continuous process improvement. Proven track record in problem-solving and a commitment to delivering exceptional service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Authorization Specialist
Memorial Sloan Kettering Cancer Center
02.2023 - Current
- Conducts thorough verification of insurance benefits for patients undergoing chemotherapy treatment, ensuring accurate and timely processing
- Initiates communication with primary care physicians to obtain necessary referrals, proactively seeking additional information when required
- Diligently follows up with insurance companies through regular phone calls to secure authorizations, facilitating seamless financial processes for patients
- Maintains strict confidentiality in handling sensitive customer and company information adhering to HIPAA laws and regulations
- Collaborates with clinical teams to identify and resolve potential scheduling issues, ensuring efficient coordination of patient care.
Facilities Assistant
Memorial Sloan Kettering Cancer Center
12.2019 - 02.2023
- Spearhead site operations and logistics across multiple departments, supporting nearly 200 staff members to ensure seamless workflow and efficiency
- Serve as the primary liason for security protocols, taking charge of access management to guarantee a secure and controlled environment for the site
- Manage and cultivate vendor relationships for site maintenance and facilities management
- Conduct thorough cost reviews and ensuring optimal service delivery
- Drive the initiation, management, and successful completion of special projects focused on continuous operations improvement, involving data management, legal compliance, and audit support
- Assume responsibility for overseeing work orders and materials management queues for diverse departments, including nursing, investments, informatics, and finance, to maintain a well-organized and responsive operational environment.
Logistics Associate
Memorial Sloan Kettering Cancer Center
10.2015 - 12.2019
- Oversaw system support functions for the Central Processing Department effectively setting priorities and service level agreements
- Managed and tracked orders, providing timely notifications to surgical support staff about order status and potential delays, ensuring a smooth and responsive workflow
- Coordinated with central logistics to facilitate the transfer and delivery of high-value surgical instruments and equipment, optimizing the supply chain for critical medical resources
- Demonstrated exceptional customer service by efficiently responding to inquiries and serving as the escalation point for issues related to work orders, invoices, and shipments, fostering strong relationships with internal customers.
Environmental Services Associate
Memorial Sloan Kettering Cancer Center
07.2013 - 10.2015
- Supported multiple high-volume departments by maintaining hygienic and safe sterilization standards for facilities and operating rooms
- Executed daily facility maintenance checklists to uphold impeccable standards of cleanliness
- Managed supplies ordering and tracking by maintaining optimal inventory levels and facilitating timely restocking of essential items.
Education
Associate of Occupational Studies - Facilities Management
Technical Career Institutes
12.2013
Skills
- Medical Coding Knowledge
- Organizational Skills
- Data Entry Proficiency
- Documentation and Reporting
- Information Analysis
- Attention to Detail
- Team Collaboration
- Time Management
Certification
- CompTia ITF+, 08/01/22
- Aexlos ITIL4, 04/01/23
Timeline
Patient Authorization Specialist
Memorial Sloan Kettering Cancer Center
02.2023 - Current
Facilities Assistant
Memorial Sloan Kettering Cancer Center
12.2019 - 02.2023
Logistics Associate
Memorial Sloan Kettering Cancer Center
10.2015 - 12.2019
Environmental Services Associate
Memorial Sloan Kettering Cancer Center
07.2013 - 10.2015
Associate of Occupational Studies - Facilities Management
Technical Career Institutes