JENNIFER RODRIGUEZ
Lubbock,TX
Summary
I'm on the look-out for a job where I can put my skills and know-how to good use, somewhere I can really grow and develop both in my career and personally.
Overview
9
9
years of professional experience
Work History
Debt Collector
Paramount Recovery Systems
Lubbock, TX
03.2022 - 02.2024
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
Lead Kitchen Supervisor
PERFERD FOOD SERVICE
Lubbock, TX
01.2021 - 02.2022
- Improved kitchen efficiency by streamlining food preparation processes and implementing time-saving techniques.
- Assisted in budgeting tasks such as forecasting sales trends, tracking expenses, and identifying cost-saving opportunities.
- Upheld high standards of food presentation by guiding staff on proper plating techniques and visual aesthetics, positively impacting customer experience.
- Ensured consistent quality of dishes served by conducting regular taste tests and adjusting recipes as needed for optimal flavor profiles.
CUSTOMER SERVICE REPRESENTATIVE/CASHIER
WAL-MART SUPERCENTER
Lubbock, TX
04.2019 - 01.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
SALES ASSOCIATE / INBOUND CALL CENTER REP.
VXI Global
Lubbock, TX
03.2015 - 08.2018
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Cosmetology
VISTA COLLEGE
LUBBOCK, TX06.2014
ADMINISTRATIVE ASSISTANCE
AMERICAN COMMERCIAL COLLEGE
LUBBOCK, TX12.2010
High School Diploma -
ROCHELLE TOWNSHIP HIGH SCHOOL
ROCHELLE, IL05.1998
Skills
- Customer Service and communication, adept at understanding and addressing client needs across different industries, ensuring quick responses to their concerns
- Experienced in administrative tasks including scheduling, document management, data entry, and organization, gained through roles as a secretary and administrative assistant
- Proficient with computers and office equipment, including Microsoft Office and Alta management systems
- Strong attention to detail and compliance, adapt at handling sensitive information accurately while ensuring regulatory compliance and confidentiality in roles such as debt collection and legal secretarial positions
- Skilled in problem-solving and adaptability, with a proven track records of resolving issues across diverse work environments and industries, ranging from retail to law firms
Sanitation certification
I passed my test with a 98 %.
Timeline
Debt Collector
Paramount Recovery Systems
03.2022 - 02.2024
Lead Kitchen Supervisor
PERFERD FOOD SERVICE
01.2021 - 02.2022
CUSTOMER SERVICE REPRESENTATIVE/CASHIER
WAL-MART SUPERCENTER
04.2019 - 01.2020
SALES ASSOCIATE / INBOUND CALL CENTER REP.
VXI Global
03.2015 - 08.2018
Cosmetology
VISTA COLLEGE
ADMINISTRATIVE ASSISTANCE
AMERICAN COMMERCIAL COLLEGE
High School Diploma -
ROCHELLE TOWNSHIP HIGH SCHOOL