JENNIFER RODRIGUEZ
Miami,FL
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
18
18
years of professional experience
Work History
Fragrance Manager
Macys Department Store
Aventura, FL
03.2025 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Fragrance Manager
Macys Department Store
Hialeah, FL
08.2024 - 03.2025
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
CHANEL ACCOUNT COORDINATOR
Macy's inc
Miami, FL
01.2023 - 08.2024
- Streamlined communication between clients and internal teams for seamless project execution.
- Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
- Escalated issues to appropriate channels as necessary.
- Coordinated meetings, calls, and demos for Number-person account management team.
- Developed strong relationships with key stakeholders, fostering trust and long-term collaboration between clients and agency partners.
- Supported senior account managers in strategic planning initiatives aimed at growing existing accounts or acquiring new business opportunities.
- Organized regular status meetings with clients to review project progress, address concerns, and align on future objectives.
- Acted as a liaison between various departments within the organization, facilitating smooth collaboration on shared projects or initiatives.
- Liaised with internal teams to facilitate proper pre-and post-sales service.
- Developed strong relationships with clients to encourage repeat business and referrals.
- Increased account retention through proactive outreach and personalized follow-ups, addressing client concerns and needs.
- Contributed to proposal development, crafting compelling offerings that addressed client challenges and opportunities.
- Assisted in development of account plans, aligning strategies with client objectives and potential for growth.
- Coordinated with sales teams to streamline communication, improving effectiveness of client presentations and meetings.
- Facilitated onboarding of new clients, ensuring smooth transition and positive initial experience.
- Monitored industry trends, providing clients with insights and recommendations to stay ahead of competitors.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
FRAGRANCE DEPARTMENT MANAGER
Macy's inc
Miami, FL
01.2017 - 08.2017
DIOR ACCOUNT COORDINATOR
Macy's Inc
Miami, FL
07.2010 - 01.2017
- Capability to develop collaborative relationships with vendors, effectively communicating priorities and needs
- Analyze sales data and make data-driven decisions to optimize business performance.
- Communicate clear, concise priorities, strategies, and direction to Division and store teams using written, in-person, and virtual communication methods as needed.
- Prepare for, participate in, and follow up on store visits and pre-season planning meetings
- Demonstrate and drive excellent service and selling by reinforcing a customer-centric culture among Beauty Advisors
CLINIQUE COUNTER MANAGER
Macy's Inc
Miami, FL
08.2007 - 07.2010
Education
BACHELOR OF SCIENCE - PHYSICAL EDUCATION
Florida International University
FL01.2000
Skills
- Leadership skills
- Marketing and promotional strategies
- Collaboration skills
- Industry trend awareness
- Inventory management
- Organizational skills
- Event strategy and planning
- Vendor relationship development
- Sales data analysis
- Communication skills
- Store visit preparation
- Customer-centric service
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Customer relationship management (CRM)
- Performance management
- Staff development
- Sales management
- Performance evaluations
- Negotiation
- Product management
- Business development
- Business planning
- Key performance indicators
- Expectation setting
- Clear communication
- Employee onboarding
- Coaching and mentoring
- Work prioritization
- Recruiting and interviewing
- Partnership development
- Vendor management
- Networking strategies
- Teamwork and collaboration
- Effective communication
- Problem resolution
- Positive attitude
- Adaptability and flexibility
- Attention to detail
- Multitasking
- Problem-solving
- Excellent communication
- Team development
- Work Planning and Prioritization
- Training and development
- Employee coaching and mentoring
- Professional and courteous
- Negotiation and conflict resolution
- Active listening
Accomplishments
#1 in district $21 million YTD
Timeline
Fragrance Manager
Macys Department Store
03.2025 - Current
Fragrance Manager
Macys Department Store
08.2024 - 03.2025
CHANEL ACCOUNT COORDINATOR
Macy's inc
01.2023 - 08.2024
FRAGRANCE DEPARTMENT MANAGER
Macy's inc
01.2017 - 08.2017
DIOR ACCOUNT COORDINATOR
Macy's Inc
07.2010 - 01.2017
CLINIQUE COUNTER MANAGER
Macy's Inc
08.2007 - 07.2010
BACHELOR OF SCIENCE - PHYSICAL EDUCATION
Florida International University