JENNIFER RODRIGUEZ
Sanger,CA
Summary
Dynamic Supervisor at Costco with a proven track record in complaint resolution and employee training. Successfully enhanced member satisfaction through exceptional service and relationship building. Skilled in productivity monitoring and operations management, leading a team of 15 to achieve operational excellence while enforcing safety protocols and fostering a positive work environment.
Overview
9
9
years of professional experience
Work History
Supervisor
Costco
Modesto, California
04.2014 - 04.2023
- Trained new employees on procedures and company policies for optimal performance.
- Exceptional member service, positive relationships with members, focusing on marketing initiatives and educating our members.
- Enforced safety protocols to create a secure environment for members, and employees.
- Monitored employee productivity to provide constructive feedback and coaching.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Directed and supervised team of 15 employees in daily operations.
Education
Business Administration And Management
Silicon Valley College
Fremont, CA04-2000
Skills
- Complaint resolution
- Relationship building
- Productivity monitoring
- Customer service
- Employee training
- Problem solving
- Department organization
- Documentation and reporting
- Operations management
- Complex Problem-solving
- Goal oriented
- Workflow management
- Processes and procedures
Timeline
Supervisor
Costco
04.2014 - 04.2023
Business Administration And Management
Silicon Valley College
Similar Profiles
TAMANA ASHOFTATAMANA ASHOFTA
Cashier at CostcoCashier at Costco
Hailey GallamoreHailey Gallamore
Cashier at CostcoCashier at Costco
Dylan SikoDylan Siko
Meat Wrapper at CostcoMeat Wrapper at Costco
Rhianna CraigRhianna Craig
Service Deli Clerk at CostcoService Deli Clerk at Costco
Marilu PinedaMarilu Pineda
Prep Cook at ChipotlePrep Cook at Chipotle