JENNIFER RODRIGUEZ
Brooklyn,NY
Summary
Healthcare professional with substantial experience in patient account collections and billing management. Proven track record in negotiating payment plans and efficiently resolving disputes, contributing to operational excellence. Recognized for collaborative teamwork and adaptability, consistently delivering results in dynamic environments.
Overview
11
11
years of professional experience
Work History
Billing Management
Brooklyn Kimball Dental
08.2025 - Current
- Assisted in the development of financial policies for the practice, contributing to a more organized and consistent approach towards billing management. Mentored junior staff members, providing guidance on best practices in billing management and fostering professional development. Demonstrated proficiency in utilizing various dental software programs for appointment scheduling, billing management, and record keeping purposes. Actively participated in cross-functional team initiatives designed to improve overall organizational efficiency, contributing subject matter expertise on best practices in billing management.
- Enhanced overall customer satisfaction levels by providing prompt, professional, and empathetic support for all billing-related concerns or queries.
- Reduced errors in billing documentation by meticulously reviewing charges and maintaining open communication with healthcare providers.
- Stayed informed of state and federal regulations regarding dental billing practices, ensuring full compliance within the office at all times.
Lead Dental Assistant / Billing
Albano Dentistry
01.2017 - 08.2025
- Assist both left-handed and right-handed Doctors in multiple procedures such as Prosthetics, Root canals, Composites, Crowns, Bridges, Dentures, Veneers, Invisalign, Extractions, Implant Impressions and Inserts. Assisting in suctioning the patients, Sterilization of instruments, taking x-rays, taking impressions, pouring up impressions, trimming impression models, make bleaching trays for patients, Itero scanning impressions.
- Disinfect and set up the rooms, Sterilization of instruments, restocking of drawers and medical supplies, taking inventory and ordering supplies, attending to patients needs and ensuring great chair side assistance. I am also proficient with easy dental and Dentrix software system.
- I assist in billing , scheduling, taking patient payments, batching claims to insurance, retrieving insurance break down, providing coverage information to patients, submitting EOB to insurance, submitting predeterminations to insurance, tracking insurance payments, credentialing insurances, answering phone calls, providing print out treatment plans to patients. Providing best customers service and patient care to all.
Group Leader/ Literacy Specialist
P.S. 2
02.2015 - 12.2017
- Ensuring safety of students, Attending to the needs of students, Creating and teaching literacy lesson plans for all grades, Documenting
Education
Associate of Arts - Liberal Arts
Kingsborough Community College
Brooklyn, NYSkills
- Dental billing management
- Customer billing management
- Monthly billing management
- Financial billing management
- Chairside assistant
- Proficient in Excel , Microsoft Word , Dentrix
Timeline
Billing Management
Brooklyn Kimball Dental
08.2025 - Current
Lead Dental Assistant / Billing
Albano Dentistry
01.2017 - 08.2025
Group Leader/ Literacy Specialist
P.S. 2
02.2015 - 12.2017
Associate of Arts - Liberal Arts
Kingsborough Community College