Samantha Combs
Manahawkin,NJ
Summary
Dental professional with over 10 years of experience with a strong customer service background. Dynamic office manager with a proven track record in streamlining operations, enhancing patient flow, and improving documentation accuracy. Focused on driving team performance through mentorship and process improvement. Looking to bring dental insurance experience into a remote billing role.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Office Manager
Helene V Zimnes Dmd
Eatontown, NJ
11.2018 - Current
- Implemented electronic health record system to improve documentation accuracy and accessibility.
- Coordinated office operations, ensuring compliance with regulatory standards and best practices.
- Streamlined scheduling processes to enhance appointment efficiency and patient flow.
- Mentored administrative staff, fostering professional development and improving team performance.
- Manage the complete billing cycle, including claim creation, electronic submission, tracking, follow-up and posting.
- Submit required documentation and attachments to support insurance claims and pre-authorizations
Office Manager
Advanced Periodontics and Dental Implants
Ocean Nj
06.2018 - 11.2018
- Streamlined check-in/check-out processes, improving overall guest satisfaction and operational efficiency.
- Manage patient scheduling, phones, account questions, and daily administrative operations.
- Prepare accurate patient treatment estimates and assist patients in understanding their insurance benefits.
- Verify patient insurance eligibility, benefits, frequencies, and coverage prior to treatment.
Office Manager
Aberdeen Family Dental
Aberdeen Nj
04.2013 - 06.2018
- Managed inventory levels to support daily operations without delays.
- Managed daily operations of a multi- specialty DSO environment with a staff of 16.
- Managed staff scheduling, timekeeping, payroll, training, hiring, and terminating.
- Worked with DSO leadership to maintain company standards and meet practice goals and expectations.
- Maintained accurate patient and insurance information. As well as accurate claim submission.
Customer Service Manager
ShopRite
Middletown Nj
08.2004 - 04.2013
- Led customer service team to enhance service quality and ensure consistent customer satisfaction.
- Developed and implemented training programs to improve staff performance and product knowledge.
- Streamlined communication processes between departments to resolve customer issues promptly.
- Analyzed customer feedback data to identify trends and inform service improvement strategies.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
High School Diploma -
Middletown High School North
Belford Nj06-2006
Skills
- Dental Billing Management
- Dental coding
- Office management
- Insurance verification
- Office operations
- Organizational skills
- Customer Service
Certification
- CDBS - Certified Dental Billing Specialist
- CDC- Certified Dental Coder
Timeline
Office Manager
Helene V Zimnes Dmd
11.2018 - Current
Office Manager
Advanced Periodontics and Dental Implants
06.2018 - 11.2018
Office Manager
Aberdeen Family Dental
04.2013 - 06.2018
Customer Service Manager
ShopRite
08.2004 - 04.2013
High School Diploma -
Middletown High School North