Jennifer Rodriguez

● Managed insurance collections through claim status calls, appeals, and account reviews to secure timely reimbursement.

● Resolved unpaid or denied claims through diligent follow-up with insurance carriers.

● Prepared and submitted detailed appeals for denied medical claims.

● Reviewed pre-bill claim holds to ensure clean claim submission.

● Corrected claims billed to incorrect insurance carriers.

● Verified authorizations were attached before claim submission.

● Provided support to financial counselors by addressing patient insurance and billing inquiries.

● Responded promptly to insurance company requests for additional information.

● Identified reimbursement trends and proposed process improvements in collaboration with leadership.

● Maintained productivity and quality standards established by management.

• Supervised front desk operations, enhancing patient check-in efficiency.
• Managed appointment scheduling, coordinating effectively with medical staff and patients.
• Trained and mentored new front desk staff on procedures and systems.
• Maintained accurate patient records and managed electronic health record systems.
• Collaborated with healthcare professionals to improve patient flow and service delivery.
• Oversaw daily cash handling, ensuring accuracy in financial transactions at the front desk.
• Resolved customer complaints promptly, contributing to improved service quality.
• Confirmed insurance eligibility for patients to facilitate smooth billing processes. and benefits.

• Answered incoming calls, responded to customer inquiries, and directed customers to the appropriate department or personnel.
• Handled incoming calls and directed them to appropriate staff members promptly.
• Scheduled appointments and coordinated with therapists to optimize client flow.
• Processed payments from customers including cash, checks, debit and credit cards, gift cards.
• Opened the office each morning, ensuring a welcoming environment for clients and staff. and completed closing paperwork and procedures daily.
• Organized office supplies regularly to ensure availability and efficiency for staff. and maintained inventory for smooth operations.
• Performed administrative tasks such as filing documents, preparing reports, and updating databases.

• Managed patient intake processes and verified insurance information efficiently.
• Facilitated patient appointments and coordinated schedules with medical staff.
• Scheduled appointments and managed patient records using electronic health record software.
• Assisted patients in completing necessary paperwork and documentation accurately.
• Answered incoming calls and responded to inquiries in a timely manner.
• Processed payments from patients, including cash, check, or credit card transactions.
• Supported office operations by efficiently handling clerical responsibilities. including filing, faxing, and copying documents.
• Collected co-pays at the time of visit according to office policy.

• Verified insurance coverage and obtained prior authorizations, facilitating smooth patient access to necessary services.
• Completed patient registration using multiple electronic systems.
• Greeted and assisted patients, visitors, and physicians, ensuring a welcoming atmosphere and addressing inquiries promptly.
• Managed patient inquiries and provided detailed information about procedures and services, enhancing patient understanding and satisfaction.
• Answered multi-line telephone calls professionally and efficiently.
• Ensured all paperwork related to patient care was completed accurately and timely.
• Collected time-of-service patient payments.
• Collected patient files to ensure accurate pre-appointment verification. and verified insurance before patient's appointment.