Jennifer Roettger
Rockport,TX
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty. Proven track record in improving operational efficiency and fostering vendor relationships through clear communication and reliability.
Overview
25
25
years of professional experience
4010
4010
years of post-secondary education
Work History
Contracted Accounting Clerk
Atrium Staffing
, NJ
02.2025 - Current
- Facilitated weekly reports for accurate month-end billing processes.
- Supported manager in completing weekly check voids efficiently.
- Communicated with lenders to ensure timely updates on payments.
- Assisted team members in processing payments accurately.
- Collaborated with manager on critical project completions.
Remote Customer Service Rep-Billing Specialist
Sagiliti
05.2018 - 01.2025
- Answering approximately 30 Tenant calls daily and taking payments over phone for their Utility bills in QuickBooks.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Data Entering Utility Bills
- Reduced late payment penalties by diligently monitoring due dates and prioritizing vendor payments.
- Addressed discrepancies in vendor statements promptly, ensuring that all outstanding issues were resolved in a timely manner.
- Maintained strong relationships with vendors through open communication, prompt issue resolution, and reliable payment practices.
- Reached out to vendors and customers to verify information and follow up on client issues.
Patient Care Technician
Hazelden Betty Ford
06.2017 - 05.2018
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted with addressing the treatment process within the organizational guidelines, policies and procedures.
- Support resident/patient/client vocational goals
- Assist clients and staff with team needs throughout the facility.
- Provided clerical support to the treatment team.
- Assisted patients/clients from admission through discharge.
Homecare-Hospice-Pharmacy Technician
Lakeview Hospital
01.2001 - 04.2012
- Worked as lead CNA aid in Assisted Living, helping clients with daily bathing, lifting, medication assistance, escorting to and from meals, activities.
- Started home IV infusion billing through pharmacy for any compounded medications for Homecare.
- Assisting pharmacists with medication dispensing, labeling, and packaging.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted, measured, and compounded medications following standard procedures.
- Delivered medications to all med floors and stocked Pyxis machines daily.
Education
No Degree - Data Management
Century College
White Bear Lake, MNCNA License - Certified Nursing Assistant
WITC
New Richmond, WISkills
- Strong communication skills
- Utility invoice processing
- Problem resolution
- Active listening
- Data entry
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Microsoft Excel Knowledge
Timeline
Contracted Accounting Clerk
Atrium Staffing
02.2025 - Current
Remote Customer Service Rep-Billing Specialist
Sagiliti
05.2018 - 01.2025
Patient Care Technician
Hazelden Betty Ford
06.2017 - 05.2018
Homecare-Hospice-Pharmacy Technician
Lakeview Hospital
01.2001 - 04.2012
No Degree - Data Management
Century College
CNA License - Certified Nursing Assistant
WITC