Jennifer Rogers
Shafter,CA
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Experienced Customer Service Representative with 10 + years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
7
7
years of professional experience
Work History
Call Center Customer Service Representative
Conduent Business Services
08.2021 - 02.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Detailed payment options and explained price, receipt and billing details to customers.
- Maintained and managed customer files and databases.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
Warehouse Associate
Amazon
09.2020 - 12.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Merchandiser Supervisor
Signature Retail Services Inc.
06.2018 - 05.2021
- Negotiated pricing with vendors to achieve maximum profitability.
- Developed and implemented successful strategies to increase sales and profits.
- Monitored and evaluated supplier performance to verify quality of products and delivery times met company standards.
- Interacted with customers to obtain feedback and drive satisfaction.
- Coordinated and directed buying team, enforcing compliance with company standards.
- Collaborated with marketing team for prompt promotion of products.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Maintained updated product knowledge to successfully educate and advise customers.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Store Manager
Family Dollar
08.2015 - 03.2018
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Education
High School Diploma -
Shafter High School
Shafter, CA05.2012
Skills
- Technical Troubleshooting
- Call Center Operations
- Customer Service
- Escalation Management
- Payment Processing
- Account Updating
- Call Management
- Account Management
- Retail Display Setup
- Promotional Planning
- Stockroom Organization
- Inventory Control
- MS Office
Timeline
Call Center Customer Service Representative
Conduent Business Services
08.2021 - 02.2022
Warehouse Associate
Amazon
09.2020 - 12.2021
Merchandiser Supervisor
Signature Retail Services Inc.
06.2018 - 05.2021
Store Manager
Family Dollar
08.2015 - 03.2018
High School Diploma -
Shafter High School
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