Geniya Breeden
Bennettsville
Summary
Dynamic Shift Manager at Domino's Pizza with proven leadership and employee training skills. Enhanced team performance through effective delegation and problem-solving. Strong customer service focus, adept at cash handling and maintaining accurate financial records. Committed to fostering a positive work environment and advocating for client needs in social services.
Management professional with strong track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering collaborative environment and achieving operational goals. Reliable and adaptable to changing demands, with focus on leadership and communication.
Overview
6
6
years of professional experience
Work History
Shift Manager
Dominoes Pizza
05.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Excelled in every store position and regularly backed up front-line staff.
Social Services Aide
Marlboro County DSS
04.2022 - 11.2024
- Promoted a safe environment for all clients by adhering to established safety protocols during facility operations.
- Increased community engagement by organizing events and educational workshops for clients and their families.
- Maintained accurate client records, ensuring compliance with privacy regulations and confidentiality standards.
- Supported clients in crisis situations, offering compassionate and immediate intervention.
- Championed positive outcomes for clients through active advocacy efforts at the local, state, or federal level.
- Assisted case managers in coordinating services, streamlining communication between providers and clients.
Customer Care Representative
TTEC
02.2019 - 04.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Navigated multiple computer systems and applications to find information.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Education
High School Diploma -
Marlboro County High School
Bennettsville, SC06-2018
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Opening and closing procedures
- Punctual and reliable
- Effective leadership
- Employee motivation
- Team management
Timeline
Shift Manager
Dominoes Pizza
05.2023 - Current
Social Services Aide
Marlboro County DSS
04.2022 - 11.2024
Customer Care Representative
TTEC
02.2019 - 04.2022
High School Diploma -
Marlboro County High School
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