Jennifer Romero
Spring
Summary
Dynamic Front Office Manager with proven strengths in customer relations, effective multitasking, and data entry. Committed to optimizing workflows and enhancing service efficiency.
Overview
16
16
years of professional experience
Work History
Front Office Manager
Miami Auto Technik
Spring, TX
11.2019 - 03.2026
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Greeted and assisted clients, ensuring positive first impressions and high customer satisfaction.
- Coordinated scheduling of appointments, optimizing daily operations for service efficiency.
- Maintained accurate records of client interactions and transactions, supporting data integrity initiatives.
- Maintained vehicle sales records and all necessary documentation including title processing.
Front Office Manager
M Group LLC
Spring, TX
02.2016 - 10.2019
- Oversaw front office operations, answering phone calls from contractors and vendors.
- Coordinated communication between departments to streamline operations and resolve issues promptly.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
Receptionist
Oliva Cargo Inc
Miami, FL
10.2009 - 06.2013
- Handled incoming calls and inquiries, providing accurate information to clients.
- Maintained organized filing systems, enhancing accessibility of documents for staff and management.
- Assisted in onboarding new employees by providing orientation on office procedures and protocols.
- Oversaw inventory management of office supplies, ensuring timely replenishment and budget adherence.
- Resolved customer problems and complaints.
Education
Bachelor of Science - Business Administration
Universidad Technologica De Honduras
Honduras, Central AmericaSkills
- Effective multitasking
- Workflow optimization
- Customer service
- Customer relations
- Data entry
- Reception operations
- Decision-making capacity
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Front Office Manager
Miami Auto Technik
11.2019 - 03.2026
Front Office Manager
M Group LLC
02.2016 - 10.2019
Receptionist
Oliva Cargo Inc
10.2009 - 06.2013
Bachelor of Science - Business Administration
Universidad Technologica De Honduras