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Jennifer Rosales
Charlotte,NC
Summary
Dynamic and results-oriented professional eager to leverage a strong foundation of knowledge and extensive experience in a challenging role. Committed to delivering exceptional value through a blend of personal abilities and unwavering professionalism.
Overview
17
17
years of professional experience
Work History
Security Officer
FedEx Express
Charlotte, NC
06.2025 - Current
- Monitored and verified all FedEx employees and their bags during security checkpoint procedures.
- Implemented policy requiring all employees to display SIDA badges visibly to enhance security protocols.
- Executed regular inspections of interior and exterior spaces, focusing on catwalk and tarmac, to maintain operational integrity.
Concierge
1st Residential
Charlotte, NC
01.2024 - 07.2024
- Conducted meticulous evaluations of individuals entering premises to ensure authorized access and maintain safety standards.
- Facilitated resident and guest interactions by managing visitor logs and ensuring a welcoming atmosphere.
Clerk/Lead Dispatcher
Keystone Freight
Piscataway, NJ
09.2017 - 08.2023
- Streamlined payroll management and synchronized driver schedules, ensuring peak operational performance.
- Implemented an effective system for coordinating trailer movements, enhancing overall operational flow.
- Oversaw coordination and organization of outbound delivery orders, guaranteeing prompt dispatch for truck drivers.
- Streamlined appointment scheduling and driver coordination to ensure timely updates on shipment arrivals, fostering customer satisfaction.
Security Site Supervisor
US Security Associates
Edison, NJ
03.2014 - 07.2018
- Verified and documented visitor credentials for controlled access to data center facilities.
- Implemented and maintained multiple access control programs to safeguard facility access and enhance security measures.
- Conducted thorough surveillance and assessment of CCTV footage to enhance security measures.
- Coordinated operational communications with TACC and IO via xMatters email platform.
Warehouse Customer Support Representative
Best Buy Warehouse
Piscataway, NJ
09.2016 - 05.2017
- Created and implemented an Excel sheet to enhance communication with customers regarding their delivery status.
- Managed billing operations to ensure correctness and efficiency, supporting overall business integrity.
- Addressed inquiries related to customer order disputes to safeguard company revenue and maintain client trust.
- Managed printing and delivery processes for manifests, enhancing organization of upcoming deliveries.
Security Supervisor
Command Security
03.2009 - 02.2014
- Ensured all employees on arrival and leaving exit facility were properly searched.
- Patrolled the facility and communicated with higher staff a detailed report.
- Liaison to the Security Specialist.
Education
Certificate - Medical Assistance
Winter Park Tech
Winter Park, Florida09.2006
Associate Degree - Security Services and Management
Interboro Institute
Manhattan, New York09.1994
Skills
- AS/400 proficiency
- Loss prevention strategies
Timeline
Security Officer
FedEx Express
06.2025 - Current
Concierge
1st Residential
01.2024 - 07.2024
Clerk/Lead Dispatcher
Keystone Freight
09.2017 - 08.2023
Warehouse Customer Support Representative
Best Buy Warehouse
09.2016 - 05.2017
Security Site Supervisor
US Security Associates
03.2014 - 07.2018
Security Supervisor
Command Security
03.2009 - 02.2014
Associate Degree - Security Services and Management
Interboro Institute
Certificate - Medical Assistance
Winter Park Tech