Jennifer Ross
Lockport,IL
Summary
Results-driven Sales and Customer Service Representative experienced in exceeding sales goals and enhancing customer satisfaction. Achieved success in relationship building and full sales cycle management, from lead generation to closing, while training and developing teams to optimize sales effectiveness. Committed to fostering positive work environments and delivering impactful customer experiences.
Overview
4
4
years of post-secondary education
21
21
years of professional experience
Work History
Territory Sales Manager
ARI Technology Services
03.2020 - 08.2026
- Developed territory sales strategies to increase market share in assigned regions.
- Developed new business relationships, enhancing client portfolio.
- Consulting sales approach to improve and expand business growth and development.
- Utilized strong closing techniques to secure sales during phone conversations.
- Worked with client throughout entire sales cycle. Appointment set, consultation, demonstration than final sale and introduced to product development team
- Research company C level executives to ensure meetings are set with correct decision makers.
- Conducted training for new hires on complete sales cycle and offered coaching.
Sales Representative/Customer Service
Santanna Energy
03.2018 - 03.2020
- Developed new business customer relationships
- Achieved consistent sales and secured customer referrals
- Utilized persuasive techniques to achieve successful sales on first contact
- Generate new business customers
Licensed Realtor
Anoman & Associates
Chicago, USA
07.2016 - 10.2018
- Facilitated successful transactions for single-family homes and condominiums, ensuring client satisfaction.
- Developed strong client relationships to understand individual needs for home purchases, enhancing overall service quality.
- Cultivated referrals and proactively engaged with potential clients to provide expert real estate guidance.
Licensed Personal Banker
BMO Harris
Romeoville, USA
05.2011 - 07.2016
- Built relationships with current and new clients to promote value-added products and enhance customer engagement.
- Opened new deposit, home equity, and business accounts daily while profiling and deepening established consumer customer base.
- Collaborated daily with sales associates to maximize productivity and identify cross-selling opportunities.
Licensed Personal Banker
JP Morgan Chase
Naperville, USA
08.2005 - 01.2011
- Building relationships with current and prospective bank clients for the purpose of promoting value-added products.
- Developed new revenue streams while solidifying and enhancing assigned business accounts.
- Developing new revenue streams and solidifying/enhancing assigned business accounts.
- Collaborating daily with branch business partners to maximize productivity and uncover cross-selling opportunities.
- Personifying exemplary work ethic, team cooperation, and top ten percent ranking.
Education
Bachelor of Science - Business Communications and Marketing
Illinois State University
Normal, IL 08.2001 - 05.2005
Skills
- Sales
- Microsoft Office management
- Salesforce
- Sales
- Customer Service
- Training and development
- Leadership
Awards
- Top sales performer monthly, quarterly and annually
- Top customer service provider monthly, quarterly and annually
Phone
- Top sales performer quarterly and annually
- Top customer service provider quarterly and annually
Certificates And Licenses
- Top sales performer quarterly and annually
- Top customer service provider quarterly and annually
Timeline
Territory Sales Manager
ARI Technology Services
03.2020 - 08.2026
Sales Representative/Customer Service
Santanna Energy
03.2018 - 03.2020
Licensed Realtor
Anoman & Associates
07.2016 - 10.2018
Licensed Personal Banker
BMO Harris
05.2011 - 07.2016
Licensed Personal Banker
JP Morgan Chase
08.2005 - 01.2011
Bachelor of Science - Business Communications and Marketing
Illinois State University
08.2001 - 05.2005