Jennifer Ross
Dyer,IN
Summary
Medical assistant providing patient assistance and accurate administrative support. Strong communication with patients and healthcare staff. Competent in healthcare operations and regulatory compliance. To make patients feel heard, supported and cared for.
Overview
18
18
years of professional experience
Work History
Medical Assistant
UChicago Medicine Urology Department
Chicago, IL
01.2016 - Current
- Triage patients by assessing symptoms, identifying urgent medical needs, prioritizing care based on acuity, and communicating critical findings promptly.
- Assist patients throughout medical procedures by providing clear explanations, maintaining patient comfort and safety.
- Performed point-of-care testing and blood draws accurately while preparing patients for procedures, ensuring proper identification, education, and safety.
- Prepared necessary equipment and supported healthcare team to ensure smooth, high-quality patient care.
- Coordinated and rescheduled patient appointments while proactively communicating extended wait times and schedule changes to keep patients informed.
- Thoroughly audit patient charts to ensure accurate, complete, and compliant documentation, identifying errors or missing information.
Life and Health Insurance Sales
Americall Customer Service
Hobart, IN
01.2009 - 01.2013
- Built trusted relationships with clients through needs assessment, education on life and health insurance options, and tailored coverage recommendations, resulting in enhanced financial protection and customer satisfaction.
- Delivered exceptional customer service by listening to customer needs, efficiently resolving concerns, and providing accurate professional support, and fostering lasting client relationships.
- Thrived in high-pressure environments by maintaining focus, organization, and professionalism to meet deadlines and consistently achieve results.
Education
Graduate -
Kaplan College
Hammond, IN01-2014
High school graduate -
Munster High school
Munster, IN01-1995
Skills
- Clinical documentation
- Electronic health records
- Patient assessment
- Microsoft Word and Excel
- Customer service
- Client relations
- Problem solving
- Ability to work under pressure
- Initiative
- Communication skills
Timeline
Medical Assistant
UChicago Medicine Urology Department
01.2016 - Current
Life and Health Insurance Sales
Americall Customer Service
01.2009 - 01.2013
Graduate -
Kaplan College
High school graduate -
Munster High school