Jennifer Rubio
Carrillo's Mexican Food
FRESNO,CA
2
Languages
13
years of professional experience
Proven leader in restaurant and hotel management, known for strong operational oversight and effective complaint resolution. Experienced in developing training programs that boost team performance and morale, ensuring a high standard of service and customer satisfaction.
Work History
Restaurant Manager
10 Years 2 Months- Managed daily restaurant operations, ensuring optimal efficiency and customer satisfaction.
- Oversaw inventory management, reducing waste through efficient ordering and stock control practices.
- Developed and implemented training programs for new staff, enhancing service quality and team performance.
- Ensured compliance with health regulations, maintaining high standards of food safety and sanitation across the restaurant.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Hotel Manager
2 Years 11 Months- Managed staff recruitment, training, and performance evaluation to maintain high service quality.
- Oversaw daily hotel operations to ensure guest satisfaction and compliance with hospitality standards.
- Analyzed guest feedback to identify areas for improvement, leading to enhanced customer experiences.
- Led crisis management initiatives, ensuring swift response protocols during emergencies for guest safety.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
- Maintained high standards of cleanliness throughout the property by instituting rigorous housekeeping procedures and regular inspections.
McDonald's Manager
3 Years 7 Months- Trained and mentored staff, enhancing team performance and customer service skills.
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Developed staff schedules, improving labor efficiency while maintaining service standards.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Managed cash register operations, ensuring balanced cash drawers at shift end.
- Monitored store appearance and cleanliness, contributing to a welcoming environment.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Dental Assistant - Dental Hygiene
- Honor Roll 2012
Skills
Operations management
Inventory management
POS system operation
Team leadership
Staff management
Team management
Revenue management
Staff scheduling
Shift management
Customer engagement
Issue resolution
Organizational skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Hotel Manager
Rodeway Inn & Suites
03.2017 - 02.2020Read More
Restaurant Manager
Carrillo's Mexican Food
06.2016 - CurrentRead More
McDonald's Manager
McDonald's
08.2013 - 03.2017Read More
UEI College
Dental Assistant from Dental Hygiene
Read More