Java
Jennifer Ruckno
Network Security Operations Support
Egg Harbor Township,NJ
Summary
Results-driven Network Security Operations Support professional with good technical skills, firm grasp of business needs and understanding of user requirements gathering. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Assesses risks, troubleshoots problems and conducts tests. Excellent communication and planning abilities.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work History
Network Security Operations Engineer
Leidos
Remote, Remote
01.2024 - Current
- Conducted root cause analysis for recurring issues, resulting in long-term solutions and improved system stability.
- Reduced downtime in production environments through proactive monitoring and timely issue resolution.
- Championed a culture of continuous learning and professional development among team members, constantly seeking opportunities for growth.
- Troubleshot complex issues under tight deadlines, prioritizing tasks effectively to minimize disruptions to ongoing operations.
- Maintained up-to-date documentation for all technical processes and procedures, fostering clear communication among team members.
- Designed administrative and maintenance procedures to provide optimal service uptimes and minimize service disruptions.
- Provided technical assistance during operational changes via both on-site support and remotely.
- Drafted and updated operations and maintenance manuals to correspond to owned hardware and software assets within overseen equipment.
- Led the migration of legacy systems to modern platforms, ensuring minimal disruption to business operations during the transition process.
- Managed relationships with external vendors and contractors, ensuring timely delivery of services while maintaining quality standards expected by the organization.
- Enhanced system performance with regular maintenance, updates, and optimization of hardware and software components.
- Collaborated with cross-functional teams to ensure seamless integration of new technologies.
Network Security Operations Support Intern
Leidos
Remote, Remote
05.2023 - 01.2024
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Performed network troubleshooting to isolate and diagnose common problems.
- Cultivated interpersonal skills by building positive relationships with others.
- Passionate about learning and committed to continual improvement.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Identified issues, analyzed information and provided solutions to problems.
- Completed average of 25 service tickets in ServiceNow each week.
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Skilled at working independently and collaboratively in a team environment
Police Communications Dispatcher
Delaware River & Bay Authority
Cape May, NJ
08.2020 - Current
- Used specialized software to track and maintain case incident numbers and logs.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Configured hardware, devices, and software to set up work stations for employees.
- Monitored systems in operation and quickly troubleshot errors.
Manager
Stites Garden Center
Cape May Court House, NJ
03.2003 - 12.2022
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed detailed plans based on broad guidance and direction.
- Recruited, interviewed and hired 10 employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyal customer base of 300.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Certified 911 Public Safety Telecommunicator
Avalon Police Department
Avalon, NJ
03.2003 - 07.2016
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Followed established protocols for professional handling of emergency situations.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Proved successful working within tight deadlines and fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Provided on-the-job training and coaching to develop new dispatchers.
Education
Master Of Science - Cybersecurity
Wilmington University
New Castle, DE 01.2024 - Current
Bachelor of Science - Computer Science
Wilmington University
Wilmington, DE 08.2021 - Current
Associate of Science - Information Technology
Atlantic Cape Community College
Mays Landing, NJ 08.2004 - 7 2021
Skills
Problem-Solving
Creative
Inquisitive
Strong Communication
Data Entry
Flexible and Adaptable
Dependable and Responsible
Organization and Time Management
Decision-Making
Software
JavaScript
C#
C
Python
Azure
GitHub
Office365
Timeline
Network Security Operations Engineer
Leidos
01.2024 - Current
Master Of Science - Cybersecurity
Wilmington University
01.2024 - Current
Network Security Operations Support Intern
Leidos
05.2023 - 01.2024
Bachelor of Science - Computer Science
Wilmington University
08.2021 - Current
Police Communications Dispatcher
Delaware River & Bay Authority
08.2020 - Current
Associate of Science - Information Technology
Atlantic Cape Community College
08.2004 - 7 2021
Manager
Stites Garden Center
03.2003 - 12.2022
Certified 911 Public Safety Telecommunicator
Avalon Police Department
03.2003 - 07.2016