Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Jennifer Ruckno

Network Security Operations Support
Egg Harbor Township,NJ

Summary

Results-driven Network Security Operations Support professional with good technical skills, firm grasp of business needs and understanding of user requirements gathering. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Assesses risks, troubleshoots problems and conducts tests. Excellent communication and planning abilities.

Overview

21
21
years of professional experience
4
4
years of post-secondary education

Work History

Network Security Operations Engineer

Leidos
Remote, Remote
01.2024 - Current
  • Conducted root cause analysis for recurring issues, resulting in long-term solutions and improved system stability.
  • Reduced downtime in production environments through proactive monitoring and timely issue resolution.
  • Championed a culture of continuous learning and professional development among team members, constantly seeking opportunities for growth.
  • Troubleshot complex issues under tight deadlines, prioritizing tasks effectively to minimize disruptions to ongoing operations.
  • Maintained up-to-date documentation for all technical processes and procedures, fostering clear communication among team members.
  • Designed administrative and maintenance procedures to provide optimal service uptimes and minimize service disruptions.
  • Provided technical assistance during operational changes via both on-site support and remotely.
  • Drafted and updated operations and maintenance manuals to correspond to owned hardware and software assets within overseen equipment.
  • Led the migration of legacy systems to modern platforms, ensuring minimal disruption to business operations during the transition process.
  • Managed relationships with external vendors and contractors, ensuring timely delivery of services while maintaining quality standards expected by the organization.
  • Enhanced system performance with regular maintenance, updates, and optimization of hardware and software components.
  • Collaborated with cross-functional teams to ensure seamless integration of new technologies.

Network Security Operations Support Intern

Leidos
Remote, Remote
05.2023 - 01.2024
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Performed network troubleshooting to isolate and diagnose common problems.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Identified issues, analyzed information and provided solutions to problems.
  • Completed average of 25 service tickets in ServiceNow each week.
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Skilled at working independently and collaboratively in a team environment

Police Communications Dispatcher

Delaware River & Bay Authority
Cape May, NJ
08.2020 - Current
  • Used specialized software to track and maintain case incident numbers and logs.
  • Learned and adapted quickly to new technology and software applications.
  • Strengthened communication skills through regular interactions with others.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Monitored systems in operation and quickly troubleshot errors.

Manager

Stites Garden Center
Cape May Court House, NJ
03.2003 - 12.2022
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Developed detailed plans based on broad guidance and direction.
  • Recruited, interviewed and hired 10 employees and implemented mentoring program to promote positive feedback and engagement.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyal customer base of 300.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Defined clear targets and objectives and communicated to other team members.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Certified 911 Public Safety Telecommunicator

Avalon Police Department
Avalon, NJ
03.2003 - 07.2016
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Followed established protocols for professional handling of emergency situations.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Provided on-the-job training and coaching to develop new dispatchers.

Education

Master Of Science - Cybersecurity

Wilmington University
New Castle, DE
01.2024 - Current

Bachelor of Science - Computer Science

Wilmington University
Wilmington, DE
08.2021 - Current

Associate of Science - Information Technology

Atlantic Cape Community College
Mays Landing, NJ
08.2004 - 7 2021

Skills

Problem-Solving

Software

Java

JavaScript

C#

C

Python

Azure

GitHub

Office365

Timeline

Network Security Operations Engineer

Leidos
01.2024 - Current

Master Of Science - Cybersecurity

Wilmington University
01.2024 - Current

Network Security Operations Support Intern

Leidos
05.2023 - 01.2024

Bachelor of Science - Computer Science

Wilmington University
08.2021 - Current

Police Communications Dispatcher

Delaware River & Bay Authority
08.2020 - Current

Associate of Science - Information Technology

Atlantic Cape Community College
08.2004 - 7 2021

Manager

Stites Garden Center
03.2003 - 12.2022

Certified 911 Public Safety Telecommunicator

Avalon Police Department
03.2003 - 07.2016

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Jennifer RucknoNetwork Security Operations Support