Jennifer Ruggles
North Troy,Vermont
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
2010
2010
years of post-secondary education
Work History
Cashier/Cook
802 Market and Deli
North Troy, Vermont
06.2025 - Current
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with product inquiries and recommendations.
- Maintained cleanliness and organization of checkout area and store displays.
- Prepared and assembled various prepared food items for customer service.
- Maintained cleanliness and organization of kitchen workstations and equipment.
- Assisted in inventory management by monitoring ingredient supplies and freshness.
- Followed recipes to ensure proper preparation and presentation of dishes.
- Ensured compliance with food safety standards and sanitation practices daily.
- Operated kitchen equipment, including ovens, grills, and slicers safely and efficiently.
- Provided excellent customer service by answering questions about menu items.
- Responded quickly to customer complaints or special requests in a professional manner.
- Collaborated with other kitchen staff members to ensure efficient operation of the kitchen during peak hours.
- Ensured proper portioning, arrangement and food garnish to create an attractive plate presentation.
- Adhered to all health department regulations regarding storage, preparation and serving of food products.
- Maintained a clean working environment by adhering to all safety and sanitation standards.
- Assisted in the development of new menu items and recipes as requested by management team.
Cashier/Retail Keyholder
Dollar General Store
North Troy
09.2018 - 04.2021
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with product inquiries and provided excellent service.
- Maintained cleanliness and organization of the checkout area and store displays.
- Handled cash, credit, and debit transactions accurately and securely.
- Stocked shelves and ensured products were displayed according to store guidelines.
- Trained new cashiers on register operation and customer service practices.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Front Desk Receptionist
Derby Four Seasons Inn and Suites
North Troy, Vermont
10.2013 - 09.2018
- Greeted guests warmly upon arrival at the front desk.
- Managed phone inquiries and directed calls to appropriate departments.
- Coordinated room assignments and reservations for incoming guests.
- Handled guest check-ins and check-outs efficiently and accurately.
- Provided information about hotel amenities and local attractions to guests.
- Addressed guest concerns promptly, ensuring a positive experience.
- Organized and maintained front desk supplies and materials.
- Collaborated with housekeeping to ensure room readiness for guests.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Explained policies and procedures to visitors.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Responded to inquiries and room requests made online, by phone, and via email.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Breakfast Cook
McDonald's Restaurant
Newport, VT
09.2003 - 11.2005
- Prepared and cooked breakfast items according to menu specifications.
- Maintained cleanliness of kitchen equipment and work surfaces during shifts.
- Assisted in inventory management by organizing and restocking supplies.
- Collaborated with team members to ensure timely meal service during busy hours.
- Followed food safety guidelines to ensure safe food handling practices.
- Operated kitchen equipment, including grills and fryers, efficiently and safely.
- Communicated effectively with staff to coordinate breakfast preparation tasks.
- Monitored cooking times to guarantee quality and freshness of breakfast items.
- Prepared and cooked breakfast foods such as eggs, bacon, pancakes, French toast, omelets, waffles and other items according to recipes.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Maintained a safe work environment by adhering to safety regulations and procedures.
- Stocked food supplies in the kitchen.
- Managed multiple tasks simultaneously while maintaining accuracy of orders placed.
- Monitored product freshness and rotation.
- Communicated effectively with supervisors regarding any issues or concerns related to kitchen operations or staff performance.
- Followed all sanitation guidelines established by health department regulations.
Education
General Education Diploma
Newport , VtSkills
- Cash register operation
- Inventory management
- Food safety compliance
- Customer transaction processing
- Menu item knowledge
- Customer relationship management
- Team collaboration
- Time management
- Problem solving
- Effective communication
- Attention to detail
- Staff training
- Conflict resolution
- Sales promotion
- Follow-up services
- Customer assistance
- Cash drawer balancing
- Inventory restocking
- Returns processing
- Dependability and reliability
- Empathy and patience
- Cash handling and management
- Reliability and punctuality
- Fraud prevention awareness
- Ordering and stocking
- Purchase assistance
- Customer service excellence
- Guest inquiries
- Decision making aptitude
- Professionalism and courtesy
- Drawer balancing
- Cash handling expertise
- Liquor regulations and compliance
- Transaction handling
- Patience and empathy
- Order taking
- Basic math
- Work ethic and integrity
- Credit card processing
- Credit and cash transactions
- Clear communication
- Merchandise restocking
- Written and verbal communication
- ID verification
- Data entry
- Cleaning and sanitizing
- Receipt handling
- Complaint resolution
- Multitasking and organization
- Inventory control
- Gift card handling
- Payment collection
- Hospitality and accommodation
- Cash management
Timeline
Cashier/Cook
802 Market and Deli
06.2025 - Current
Cashier/Retail Keyholder
Dollar General Store
09.2018 - 04.2021
Front Desk Receptionist
Derby Four Seasons Inn and Suites
10.2013 - 09.2018
Breakfast Cook
McDonald's Restaurant
09.2003 - 11.2005
General Education Diploma