Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jennifer Ruiz

San Diego,CA

Summary

Versatile Regional Manager experienced in wide range of business needs, including strategic planning, promotional activities and human resources. Accustomed to stepping into different roles every day to enable business operations to evolve and meet changing demands.

Overview

12
12
years of professional experience

Work History

Regional Manager

AmericannMade
10.2017 - Current
  • Establish and maintain operational standards for four locations.
  • Ensure company standards are met in compliance with operations and servicing contractual obligations to customers within specified budget of labor and expense.
  • Meet regional sales objectives by forecasting requirements, preparing annual targets, analyzing variances, and initiating corrective actions.
  • Work diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Communicate effectively with C-level team members.
  • Manage large team of project managers, supervisors, and service workers.
  • Lead targeted training programs to educate staff on product benefits and service capabilities.
  • Maintain vendor network of contacts to drive down costs and increase revenues.
  • Partner with Marketing Director to ensure campaign strategies are implemented in accordance to company goals.
  • Support the development of multiple marketing initiatives from 360 brief generation through to their development and execution.
  • Monitor market trends and maintains data on competition.

Sales Supervisor

Mankind
08.2016 - 10.2017
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Oversaw employee performance, corrected problems and increased efficiency by 28% to maintain productivity targets.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.

General Manager

SoCal Retail Group
03.2012 - 08.2016
  • Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
  • Engineered effective inventory management strategies and loss prevention initiatives to keep shrink below 1.5%.
  • Developed vendor network of contacts to drive down costs and increase revenues.
  • Designed modern employee recognition program which boosted productivity and improved morale.

Education

BBA - Finance And Financial Management Services

National University
La Jolla, CA
07.2020

Associate of Science - Business Administration And Management

Grossmont College
El Cajon, CA
07.2015

Skills

  • Business Development and Planning
  • Team Training and Development
  • Emotional Intelligence
  • New Business Development

Languages

English
Spanish

Timeline

Regional Manager

AmericannMade
10.2017 - Current

Sales Supervisor

Mankind
08.2016 - 10.2017

General Manager

SoCal Retail Group
03.2012 - 08.2016

BBA - Finance And Financial Management Services

National University

Associate of Science - Business Administration And Management

Grossmont College

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Jennifer Ruiz