Jennifer Russell
Davie
Summary
Diligent Account Manager with solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes.
Overview
11
11
years of professional experience
Work History
Account Manager
SkyTeam International, Co.
12.2018 - Current
- Streamlined internal processes for better efficiency in account management tasks.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Negotiated prices, terms of sales and service agreements.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Shift Supervisor
Starbucks
04.2014 - 11.2018
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Completed store opening and closing procedures and balanced tills.
Education
Bachelor of Science - Education
Florida Gulf Coast University
Fort Myers, FL12-2015
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Customer satisfaction
- New account creation
Timeline
Account Manager
SkyTeam International, Co.
12.2018 - Current
Shift Supervisor
Starbucks
04.2014 - 11.2018
Bachelor of Science - Education
Florida Gulf Coast University