Hi, I’m
Jennifer Ryan
Battle Creek,MI
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit client needs. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities. Knowledgeable with experienced in coordinating care for high need individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.
Overview
6
years of professional experience
Work History
Goodwill SWMI Mission Services
Lead Life Guide
05.2024 - Current
Job overview
- ETO (Bonterra) Enterprise Administrator: Increased system reliability through regular maintenance tasks, such as patching and backups.
- Attended professional educational and developmental meetings to support accreditation and grant writing.
- Supported grant writing efforts which led directly securing additional funding for our program expansion.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, and professionalism.
- Program development by identifying gaps in services and proposing innovative solutions based on analysis of community needs.
- Managed 113 families; unexpected challenges with flexibility and creative problem-solving, maintaining confidence in participants.
- Managed event planning logistics, ensuring successful execution of gatherings and meetings.
- Encouraged clients to set and achieve reasonable goals on weekly basis.
- Utilized active listening skills to identify underlying client needs and develop targeted strategies accordingly.
- Established strong rapport with clients, fostering trusting and supportive coaching relationships.
- Helped clients build life management and coping skills to handle daily needs and specific stressors.
Goodwill SWMI Mission Services
Life Guide
09.2023 - 05.2024
Job overview
- Built personal relationships with participants and families to promote positive experiences.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Referred clients to appropriate team members, community agencies and organizations to meet needs.
- Participated in community events to promote services and engage with public.
- Participated in hiring processes, interviewing candidates and selecting top talent for available positions within the department.
- Reconstructed program due to funding loss.
- Built partnerships with external organizations that enhanced program offerings and expanded outreach efforts.
- Led staff training sessions on best practices in program delivery, increasing overall effectiveness across the organization.
- ETO Database for tracking participant goals, growth, and development. Outlook, and Zoom.
Selective Case Management
Employment Consultant
04.2023 - 09.2023
Job overview
- Interviewed clients and administered skills assessments to determine employability.
- Created and maintained relationships with employers to increase job leads for clients
- Managed caseloads of up to 30 monthly clients in search of gainful employment.
- Developed and implemented job search strategies to assist clients in finding employment opportunities
- Participated in job fairs as a representative of the Employment Consultant program in order to assist clients with interviewing and finding employment
- Build a sample application to establish a resume for the client
- Review employment, fill out applications, share leads with the customer
- Follow up with employer, for possible positions that can accommodate the clients needs
- Mock interviewing, soft skills and hard skills review
- Computer applications, and navigation assistance to be able to use technology for their new employer.
- Microsoft Teams, Microsoft Word, Outlook.
- Formatted documents using Microsoft products follow specific corporate style guides.
Let's Talk About It
Youth Service Specialist
10.2022 - 04.2023
Job overview
- Assisted in developing budget requirements needed to carry out specific projects benefiting adolescents living locally
- Events and activity planning
- Acted as a mentor by offering advice on academic performance or career aspirations
- Advised management team on best practices for working with adolescents from diverse backgrounds
- Transportation services provided to and from school, doctor visits, occupational therapy appointments, and activities
- Meal planning, and medication administration
- De-escalation tactics.
Parchment Middle School
Special Education Teacher Assistant
11.2019 - 10.2022
Job overview
- Provided one-on-one support to students with special needs, helping them stay focused on their studies
- Demonstrated knowledge of strategies used to modify instruction according to individual student needs
- Personal tutoring
- Established effective communication between school staff, parents, and other professionals involved in the development of IEPs
- Monitored progress of students with disabilities, recording data related to behavior, performance, attendance, and other areas as required by IEPs
- Conducted assessments using standardized tests or other tools designed specifically for identifying developmental delays or learning disabilities
- Adhered strictly to confidentiality requirements when dealing with sensitive information about special education students.
Education
Western Governor UniversityMillcreek, UT
Bachelor of Arts from Special Education And Elementary Education
12-2026
Kalamazoo Valley Community CollegeKalamazoo, MI
Associate of Arts from American Sign Language
04-2025
Goodwill Industries International Kalamazoo, MI
Certification from Goodwill® Career Coach And Navigator
11.2023
Bloomingdale High SchoolBloomingdale
High School Diploma
01.2009
Skills
- Teamwork and Collaboration
- Communication and Interpersonal Skills
- Monthly Reporting
- Event Planning
- Employee Performance Reviews
- Interview Preparation
- Human Resources Policy Implementation
- Performance Monitoring
- Coaching and Mentoring
- Skills Development
- Confidential Records Management
- Holding Mock Interviews
- Homework Assistance
- Developing Job Opportunities
- Documenting Behaviors
- Positive Reinforcement Methods
- Activity Development
- Student Evaluation
- State Reporting Requirements
- Interviewing
- Case Management
- Grant Writing
Certification
- Career Navigator, Goodwill SWMI Coursera - 2023
- International Studies, Kalamazoo Valley Community College - 2024
- American Sign Language, Kalamazoo Valley Community College - 2025
Accomplishments
- Collaborated with community partners to develop a Financial Literacy Series for underserved communities.
- Organized and hosted impactful community events tailored to the needs of underserved populations.
- Designed and led an 8-week course empowering underserved communities to take control of their lives.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- National Society Of Leadership And Success
Timeline
Lead Life Guide
Goodwill SWMI Mission Services
05.2024 - Current
Life Guide
Goodwill SWMI Mission Services
09.2023 - 05.2024
Employment Consultant
Selective Case Management
04.2023 - 09.2023
Youth Service Specialist
Let's Talk About It
10.2022 - 04.2023
Special Education Teacher Assistant
Parchment Middle School
11.2019 - 10.2022
Western Governor University
Bachelor of Arts from Special Education And Elementary Education
Kalamazoo Valley Community College
Associate of Arts from American Sign Language
Goodwill Industries International
Certification from Goodwill® Career Coach And Navigator
Bloomingdale High School
High School Diploma
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