Jennifer Salcedo
Providence,RI
Summary
Top-performing professional who excels at processing high volumes of transactions
while maintaining accuracy. Detail-oriented with 9 years of experience in, project
management, administration, and customer service. Quick learner with a proven
track record of problem solving skills and working collaboratively with team members
to achieve goals.
Overview
7
7
years of professional experience
Work History
Project Analyst
The Computer Merchant
06.2022 - Current
- Identified and managed service risks within company, recommending best practice enhancements and guidelines updates.
- Held meetings to communicate new policies and procedures to appropriate personnel.
- Reduced turnaround time for MBR, QBR, and Capstones by effectively prioritizing tasks and managing deadlines.
- Served as the primary point of contact for the HR Agile Resource Data Management application.
- Rendered on-demand support to senior leadership, connecting executives with appropriate management personnel to address concerns.
- Compiled and coordinated financial data for analysis and reconciliation.
- Reviewed and reconciled general ledger accounts for monthly and year-end reports.
- Developed monthly variance reports to track actual performance against projected budgets, facilitating corrective action when necessary.
Ongoing Support Generalist
Merrill Edge
09.2017 - 05.2022
- Established strong relationships with key stakeholders within the organization, fostering collaboration between departments that contributed positively towards overall business objectives.
- Used call tracking system to maintain records of service calls and actions taken.
- Managed high-volume support tickets, prioritizing urgent cases for timely resolution.
- Conducted regular follow-ups with customers after ticket resolution to confirm satisfaction and gather feedback for continuous improvement initiatives.
- Use Salesforce to process 80-100 incoming image documents, emails, SSRs, LOAs, etc. related to client requests for Edge accounts while maintaining accuracy
- Assist with projects that require fast pace processing and accuracy to achieve company goals and maintain a high quality assurance score.
- Demonstrate knowledge of investment accounts and ability to answer account holders and Financial Solutions Advisor's questions regarding Merrill Edge's forms and products
Project Analyst Intern
Citizens Bank
01.2017 - 07.2017
- Provided crucial project management services to develop, execute and manage various Front Office technology enhancements and new business requests.
- Supported software developers on the reconstruction of the Citizens Bank website by following up with deliverables and reporting updates to project manager.
- Assisted scrum master by updating scrum board and uploading stories and notes onto the JIRA software for various agile projects.
- Performed audits for the Testing Center to ensure automated controls were functioning correctly.
- Served as a coordinator for the Citizens Bank Career Fair resulting in new opportunities for Year Up interns.
- Organized monthly employee appreciation events for a group of 300 plus employee.
- Created a procedure portal for future admins to reference as a training tool.
Education
Business Operations -
Year Up
Providence, RIHigh School Diploma -
Dr Jorge Alvarez High School
Providence, RI06.2014
Skills
- Project Management
- Project Analysis
- Scope Definition
- Quality Assurance Management
- Requirements Gathering
- Process Mapping
- Meeting participation
- Cross-Functional Teamwork
- Microsoft PowerPoint
- Financial Planning
- Oracle database
- Microsoft SharePoint
Timeline
Project Analyst
The Computer Merchant
06.2022 - Current
Ongoing Support Generalist
Merrill Edge
09.2017 - 05.2022
Project Analyst Intern
Citizens Bank
01.2017 - 07.2017
Business Operations -
Year Up
High School Diploma -
Dr Jorge Alvarez High School
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