Jennifer Samer, PHR
San Antonio,TX
Summary
Dynamic HR professional excelling in employee relations and with extensive experience in employee engagement and performance management. Proven track record of aligning HR strategies with organizational goals, improving retention, and fostering a positive work environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sr. Human Resources Business Partner
Claim Assist Solutions
San Antonio, TX
09.2024 - 09.2025
- Managed employee relations issues, providing guidance on conflict resolution and performance management.
- Managed complex workplace relations issues by conducting and documenting internal investigations, resulting in a more engaged and harmonious work environment.
- Directed hiring and onboarding programs for new employees.
- Analyzed employee feedback to identify trends and recommend improvements for workplace culture.
- Implemented performance management training program for all leaders and introduced the Performance Improvement Plan (PIP) process to improve performance management standards/expectations
- Improved response time for internal HR ticketing system from over five (5) days to less than 48 hours
- Enhanced employee retention by implementing new and more robust training program for new hires.
Human Resources Manager
DHL Supply Chain
San Antonio, TX
11.2017 - 08.2024
- Developed and implemented employee engagement programs to enhance morale and retention.
- Streamlined onboarding processes, reducing time-to-hire and improving new hire experience.
- Managed benefits administration, ensuring compliance with regulations and enhancing employee satisfaction.
- Collaborated with executive leaders and front-line managers to align HR strategies with overall organizational goals and business objectives.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Facilitated training programs as Lead Facilitator for new employees across multiple sites within the United States bolstering company knowledge and certifying employees as Supply Chain Specialists.
- Analyzed workforce data to identify trends, informing strategic decision-making for staffing needs.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Conducted salary and market benchmarking analyses to ensure competitive compensation and attract top talent.
- Improved organizational culture by initiating diversity and inclusion programs.
- Distributed employee engagement surveys to identify areas of improvement.
- Instructed senior leaders on appropriate employee corrective steps.
- Devised seasonal hiring and recruitment plan to help improve involuntary turnover and reduce cost for hiring temporary employees
- Fostered positive work environment through comprehensive employee relations program.
Human Resources Manager
Friedrich Air Conditioning
San Antonio, TX
01.2014 - 12.2016
- Collaborated with management to align HR strategies with organizational goals for improved efficiency.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
- Processed employee claims involving performance issues and harassment.
- Facilitated conflict resolution sessions, fostering positive work environment and maintaining high levels of staff morale.
- Conducted comprehensive HR audits to ensure compliance with labor laws and regulations, mitigating risk of legal issues.
- Led negotiations for employee benefits packages, securing cost-effective solutions while maintaining high-quality offerings.
- Managed benefits administration, ensuring compliance with regulations and enhancing employee satisfaction.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Improved organizational culture by initiating diversity and inclusion programs.
Human Resources Specialist
Danbury Aerospace
San Antonio, TX
02.2012 - 01.2014
Assistant Human Resources Manager
Aramark Healthcare
San Antonio, TX
04.2009 - 01.2012
Assistant Human Resources Director
Flowers Baking Company LLC
San Antonio, TX
11.2005 - 03.2009
Education
BBA - Human Resources Management
University of Texas At San Antonio (UTSA)
San Antonio, TX05-2005
Skills
- Employee relations
- Policy development and administration
- Leadership mentoring and coaching
- Onboarding, training, and development
- Employee engagement
- Benefits administration
- Conducting employee surveys
- Work culture enhancement
- Exit interviews and processes
- Systems experience: ADP, Workday, UKG Pro (Kronos), SAP, Oracle, Microsoft Office Suite
Languages
English
Spanish (intermediate)
Certification
PHR Certified Professional
Timeline
Sr. Human Resources Business Partner
Claim Assist Solutions
09.2024 - 09.2025
Human Resources Manager
DHL Supply Chain
11.2017 - 08.2024
Human Resources Manager
Friedrich Air Conditioning
01.2014 - 12.2016
Human Resources Specialist
Danbury Aerospace
02.2012 - 01.2014
Assistant Human Resources Manager
Aramark Healthcare
04.2009 - 01.2012
Assistant Human Resources Director
Flowers Baking Company LLC
11.2005 - 03.2009
BBA - Human Resources Management
University of Texas At San Antonio (UTSA)