Jennifer Samuels
Raleigh,NC
Summary
Ambitious career-focused leader well versed in being proactive, multitasking, implementing quality assurance and exceeding customer expectations. Sales and service expert with a proven track record of achieving performance targets while maintaining high-quality core values. Analytical professional with expert-level knowledge of industry service protocols and best practices.
Overview
8
8
years of professional experience
Work History
Lead Nurture Specialist
Pearson
, U.S
03.2023 - Current
- Excels at identifying the needs of families served and providing clarifying program information to assist in in making informed decisions
- Utilize a consultative approach to build rapport and educate families interested in the online program
- Maintain a high level of knowledge of enrollment requirements by state to determine student eligibility
- Create and ensured accuracy of student records in Salesforce and other Education Management Systems
- Actively pursued registration targets, driving tangible contributions to the expansion and success of the business
Inbound Sales Representative
Charter Communications
Raleigh, NC
10.2021 - 03.2023
- Exceeded customer expectations with proactive needs assessment and expert-level product recommendations
- Overcame customer objections with strategic tools and persuasive negotiation
- Connected with customers effectively through high-energy and upbeat sales and conversational tactics
- Fielded high-volume telephone inquiries about various telecom products and services
- Successfully operated multiple systems (Salesforce, Outlook, Microsoft Teams, Sling, etc)
Wellness Advisor And Key Holder
Massage Envy Spa at Oberlin Court
Raleigh, NC
02.2019 - 03.2020
- Facilitated smooth schedule by sending out reminder notifications for appointments and balancing spa schedules to avoid overbooking
- Reviewed customer needs, requests and previous treatments before appointments
- Pushed member retention through outreach via phone, email, and/or scheduling system
- Boosted sales by promoting retail products and additional spa services
- Helped guests feel welcome and relaxed, offering immediate, positive support for all needs.
Host
Buku Global Street Food
Raleigh, NC
10.2017 - 01.2019
- Answered telephones, addressed caller inquiries and delivered messages
- Communicated with management and service staff to address customer needs
- Provided superior customer service by promptly greeting and welcoming guests
- Met goals for fast table turnaround and low customer wait times by controlling guest flow.
Host
Fleming's Prime Steakhouse and Wine Bar
Raleigh, NC
02.2016 - 08.2017
- Answered telephones, addressed caller inquiries and delivered messages
- Monitored dining area to track seating availability, service and occupancy
- Met goals for fast table turnaround and low customer wait times by controlling guest flow
- Provided superior customer service by promptly greeting and welcoming guests
- Collaborated with FOH and BOH teams to support efficient operations, quality foodservice and guest satisfaction.
Education
TBA -
Shaw University
Skills
- Customer Relationship Building
- Direct Selling
- Call Handling
- Service Solution Development
- Lead Generation
- Data Entry
- Call Management/KPI Expectations
- Complaint Resolution
- Salesforce
Timeline
Lead Nurture Specialist
Pearson
03.2023 - Current
Inbound Sales Representative
Charter Communications
10.2021 - 03.2023
Wellness Advisor And Key Holder
Massage Envy Spa at Oberlin Court
02.2019 - 03.2020
Host
Buku Global Street Food
10.2017 - 01.2019
Host
Fleming's Prime Steakhouse and Wine Bar
02.2016 - 08.2017
TBA -
Shaw University