Summary
Overview
Work History
Education
Skills
Accomplishments
Education and Training
Timeline
Generic

SHIRLEY BELLO

The Bronx

Summary

Proven Sales Representative at Spectrum, adept in territory sales and pipeline building, I excel in fostering client relationships and driving revenue growth. Leveraging strong customer service skills and bilingual proficiency, I've effectively resolved complex issues, enhancing satisfaction. My strategic approach to sales consultation and competitor research has significantly contributed to my achievements in account development.

Overview

5
5
years of professional experience

Work History

Lead Nurture

TEKsystems
The Bronx
04.2025 - Current
  • Maintained updated knowledge through continuing education and advanced training.
  • Responsible for building relationships with potential students and their families.
  • Educating families about the program, addressing their questions, and concerns.
  • Identifying family needs and assisting with enrollment decisions.
  • Managing inquiries, maintaining accurate records, and ensuring compliance with regulatory requirements.

Sales Representative

Spectrum
New York
02.2023 - 09.2024
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Generated new sales leads through cold calling and networking activities.
  • Provided technical support for customers using the company's products or services.
  • Maintained accurate records of all sales and prospecting activities.
  • Developed and implemented strategies to increase sales volume.
  • Generated leads through cold calling potential clients.
  • Assisted in resolving customer complaints in a prompt manner.

Shift Supervisor

Walgreens
QUEENS
08.2021 - 06.2022
  • Provided on-the-job training to new staff members.
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Conducted weekly inventory of supplies, equipment, and food items.
  • Monitored staff performance to ensure quality standards were met.
  • Assigned tasks to team members based on their strengths and skill sets.
  • Resolved customer complaints in a timely manner.
  • Maintained accurate records of daily transactions and deposits.
  • Coordinated with other departments to ensure smooth workflow between shifts.
  • Communicated clearly with employees regarding job duties, expectations, and policies.

Customer Service Representative

Contact One Call Center Inc.
QUEENS
04.2020 - 07.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.

Education

High School Diploma -

FOREST HILLS HIGH SHOOL
Forest Hills, NY
06-2011

Skills

  • Sales closing
  • Territory sales
  • Sales consultation
  • Competitor research
  • Pipeline building
  • Account development
  • Proficient in Microsoft office
  • Strong customer service skills
  • Excellent communication
  • Bilingual
  • Regulatory compliance
  • Customer relationship management
  • Enrollment assistance
  • Customer service

Accomplishments

  • Certificate of Appreciation for Sales Excellence

Education and Training

other

Timeline

Lead Nurture

TEKsystems
04.2025 - Current

Sales Representative

Spectrum
02.2023 - 09.2024

Shift Supervisor

Walgreens
08.2021 - 06.2022

Customer Service Representative

Contact One Call Center Inc.
04.2020 - 07.2021

High School Diploma -

FOREST HILLS HIGH SHOOL

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