JENNIFER SANCHEZ
Purple Innovations LLC
Kearns,UT
11
years of professional experience
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Work History
Customer service representative
10 Months- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Customer Service,
3 Years 1 Month- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
Nanny
4 Years- Supported children in play activities, meals and snacks, hygiene and socialization.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
Production Worker
7 Months- Examined incoming materials and compared to documentation for accuracy and quality.
- Took on additional shifts during peak work periods to keep projects on schedule.
Technical Support
6 Months- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
2 Years 5 Months
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Delivered prompt service to prioritize customer needs.
Education
Associate - Biology
High School Diploma
Skills
Time management skills
Adaptability
Cleanliness
Quick learner
Strong client relations
Customer Service
Organizational Skills
Issue and Complaint Resolution
Timeline
Customer service representative
Purple Innovations LLC
06.2021 - 04.2022Read More
Customer Service,
First Electronic Bank
02.2018 - 03.2021Read More
Production Worker
Wasatch Products INC LLC
09.2015 - 04.2016Read More
Technical Support
Alorica
03.2015 - 09.2015Read More
Nanny
Self-employeed
02.2015 - 02.2019Read More
Discover Card
08.2012 - 01.2015Read More
Salt Lake Community College
Associate from Biology
Read More
Granger High School
High School Diploma
Read More