Jennifer Santa Maria
Las Vegas,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapted at working effectively unsupervised and quickly mastering new skills.
Experienced Cage Manager known for high productivity and efficient task completion. Skilled in financial management, regulatory compliance, and customer service excellence. Excel at communication, leadership, and problem-solving to navigate complex situations and drive operational success.
Overview
26
26
years of professional experience
Work History
Restaurant Manager
Hoamai
Gordo, Guam
03.2022 - 08.2025
- Led front-of-house operationsand performance management to maintain high service standards.
- Managed daily procedures such as opening/closing, cash handling. POS reconciliation.
- Resolved guest complaints and enhanced relations through professional handling.
- Ensured compliance with food safety and sanitation regulations.
Cage Manager
Plaza Hotel And Casino
Las Vegas, Nevada
12.2002 - 08.2010
- Supervised Cage staff, managed scheduling, and delivered training to ensure accurate, compliant operations under gaming regulations.
- Oversaw main bank operations,daily cash handling and reconciliation for coin, chips, and checks.
- Resolved customer disputes in Cage transactions with professionalism to enhance customer satisfaction.
Cashier
Game Cash
El Cajon, California
01.2000 - 11.2002
- Processed check cashing and customer transactions accurately, verifying identification and detecting potential fraud to enhance security.
- Balanced cash drawers, performed end of shift reconciliation, and reported variances promptly to ensure financial accuracy.
- Provided fast, friendly customer service, addressing inquiries to foster a positive customer experience.
Customer service rep 2
Best Buy
Chula Vista, California
02.2000 - 12.2000
- Resolved customer complaints with effective problem-solving techniques.
- Processed transactions accurately through POS system.
- Handled returns and exchanges following store policies and procedures.
- Provided excellent customer service.
Education
Polytechnic High School
Long Beach, CASkills
- Service management
- Customer-oriented
- Food safety compliance
- Cash handling
- POS reconciliation
- Customer relationship management
- Conflict resolution
- Team leadership
- Employee training
- Problem solving
- Effective communication
Timeline
Restaurant Manager
Hoamai
03.2022 - 08.2025
Cage Manager
Plaza Hotel And Casino
12.2002 - 08.2010
Customer service rep 2
Best Buy
02.2000 - 12.2000
Cashier
Game Cash
01.2000 - 11.2002
Polytechnic High School