Jennifer Santos
Newark,NJ
Summary
Dedicated professional with a proven ability to handle high-volume inquiries, resolve issues quickly, and ensure satisfaction. Strong communication, problem-solving, and multitasking skills with a focus on delivering exceptional service in fast-paced environments
Overview
9
9
years of professional experience
Work History
Office Manager Promoted From Front Desk
IRONBOUND SPINE AND REHABILIATION CENTER
Newark, NJ
08.2017 - Current
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Passenger Service Assistant
BRITISH AIRWAYS
Newark, NJ
11.2016 - 12.2017
- Provided high level of customer service by engaging with passenger and using active listening and effective interpersonal skills
- Resolved customer requests, questions and complaints about delayed and canceled flights and determined best use of resources
- Checked-in and escorted priority guests through TSA to private lounge and accommodated their needs to increase satisfaction.
Passenger Service Agent
WORLDWIDE FLIGHT SERVICES
Newark, NJ
06.2016 - 12.2016
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats
- Tagged baggage and routed to appropriate location
- Informed clients of essential travel information, and visa requirements
Assistant Manager Promoted From Cashier
YOBERRY FROZEN YOGURT
Harrison, NJ
08.2015 - 05.2016
- Interviewed, hired and trained several staff associates in company policies and procedures
- Maintained attractive, clean and friendly store environments
- Evaluated product inventory to check for quality and quantity
Education
Union County College
Cranford, NJLiberty University
Lynchburg, VAHigh School Diploma -
East Side High School
Newark, NJ06.2014
Skills
- Fluent in Portuguese
- Proficient in Spanish
- Excellent communication skills
- Troubleshooting skills
- Customer Service
- Office Management
Timeline
Office Manager Promoted From Front Desk
IRONBOUND SPINE AND REHABILIATION CENTER
08.2017 - Current
Passenger Service Assistant
BRITISH AIRWAYS
11.2016 - 12.2017
Passenger Service Agent
WORLDWIDE FLIGHT SERVICES
06.2016 - 12.2016
Assistant Manager Promoted From Cashier
YOBERRY FROZEN YOGURT
08.2015 - 05.2016
Union County College
Liberty University
High School Diploma -
East Side High School