Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Santos

Reading

Summary

Dependable customer service professional with experience at Target, excelling in issue resolution and guest relations. Bilingual and detail-oriented, I consistently enhanced customer satisfaction and loyalty through effective communication and organizational skills. Recognized for going beyond to help customers with any problems and exceeding productivity goals, I thrive in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Guest Service Representative

Target
10.2022 - Current
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.

Fulfillment Associate

Amazon Vendor Flex
09.2023 - 08.2024
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
  • Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
  • Collaborated with team members to optimize workflows and improve overall operational performance.

Customer Service Representative

Lowes Home Improvment
10.2021 - 10.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

High School Diploma -

Reading Senior High School
Reading, PA
2020

Skills

  • Customer service
  • Bilingual
  • Computer skills
  • Guest accommodations
  • Detail-oriented
  • Guest relations
  • Issue resolution
  • Verbal and written communication
  • Clear communication
  • Organizational skills
  • Teamwork and collaboration

Timeline

Fulfillment Associate

Amazon Vendor Flex
09.2023 - 08.2024

Guest Service Representative

Target
10.2022 - Current

Customer Service Representative

Lowes Home Improvment
10.2021 - 10.2022

High School Diploma -

Reading Senior High School

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Jennifer Santos