- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Exploring various forms of art, such as Painting, Jewelry making, and Gardening, to nurture creativity and personal growth
- Drawing and Painting
- Interior Design
- I have a passion for photography and editing photos
- Music
- Crafting and DIY Projects
Jennifer Scharf
Hiram,GA
Summary
Dedicated case manager with proven expertise in client advocacy, care coordination, and problem-solving. Successfully developed and implemented strategies that enhanced client engagement and satisfaction.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Case Manager
Rising Sun Recovery
02.2020 - Current
- Coordinated comprehensive care plans for clients, enhancing treatment outcomes and service effectiveness.
- Facilitated client assessments to identify needs, ensuring appropriate resource allocation and support services.
- Developed and implemented case management strategies, improving client engagement and satisfaction rates.
- Mentored junior staff in best practices for case documentation and client interaction, fostering team development.
- Collaborated with multidisciplinary teams to streamline service delivery processes, optimizing operational efficiency.
- Monitored client progress through regular follow-ups, adjusting care plans as necessary to meet evolving needs.
- Advocated for clients' rights and access to resources, strengthening community partnerships and support networks.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Telemarketer
Starwood Hotels & Resorts
03.1998 - 09.2011
- Developed and maintained customer relationships through effective communication and tailored offers.
- Conducted market research to identify potential leads and improve outreach strategies.
- Utilized CRM systems to track interactions and optimize follow-up processes.
- Trained new team members on best practices for customer engagement and sales techniques.
- Analyzed customer feedback to refine pitch scripts and enhance overall satisfaction rates.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Informed current and prospective customers of promotions and new or upgraded products.
- Completed daily and weekly sales reporting using assigned tools.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Utilized effective time management strategies to prioritize tasks for optimal productivity.
- Asked pertinent questions to understand customer requirements.
- Followed up with customers to solicit further sales.
- Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
- Exceeded personal sales goals regularly, contributing significantly to the success of the team as a whole.
- Improved overall call quality by adhering to company guidelines and best practices consistently.
- Built relationships with customers using strong persuasion and active listening skills.
- Supported fellow team members by offering encouragement, sharing best practices, and participating in group training sessions.
- Increased customer satisfaction by addressing inquiries and resolving issues promptly.
- Maintained accurate records of customer interactions, ensuring timely follow-up on leads and potential sales opportunities.
- Handled objections skillfully, guiding potential customers towards informed decisions about products or services offered.
- Built rapport with customers to foster long-term relationships and ensure repeat business.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
Education
High School Diploma -
West Milford High School
West Milford, NJSkills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Decision-making
- Positive attitude
- Email and telephone etiquette
- Client advocacy
- Care coordination
- Community resources
- Case planning
- Critical thinking
- Community outreach
- Documentation proficiency
- Records management
- Data entry and analysis
- Emotional awareness
- Treatment Planning
- Referral coordination
- Resource management
- Discharge planning
Certification
Certified Peer Specialist
- Certified [Case Manager], Rising Sun Recovery - 2020-Current
Interests
Timeline
Case Manager
Rising Sun Recovery
02.2020 - Current
Telemarketer
Starwood Hotels & Resorts
03.1998 - 09.2011
High School Diploma -
West Milford High School
Certified Peer Specialist
Provided one-on-one Peer Support to individuals in recovery from mental health and/or substance use disorders.
Used lived experience to build trust, foster engagement, and model recovery oriented skills.
Developed and supported individualized recovery plans and wellness goals.
Connected clients to community resources including housing, employment, and healthcare services.
Maintained accurate documentation in compliance with organizational and state guidelines.