Jennifer Schillinger
River Falls,WI
Summary
Committed expert with comprehensive background in animal care and facility management, recognized for outstanding client communication and training skills that cultivate a collaborative team atmosphere enhancing service delivery and animal welfare. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
10
10
years of professional experience
Work History
Kennel Technician Supervisor
Hoffman Haus Pet Resort
Winterville, North Carolina
2024.05 - 2025.12
- Trained staff on best practices for animal handling and care, improving service consistency.
- Supervised daily care routines for all animals, ensuring their well-being and comfort.
- Conducted regular inspections of facilities to maintain cleanliness and safety standards.
- Developed training programs for new Kennel Technicians to ensure they understood job duties and responsibilities.
- Prepared food to meet needs of animals under care with appropriate meals.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Kennel Technician Supervisor
Colorado Dog Academy
Broomfield, Colorado
2016.02 - 2024.05
- Managed inventory of supplies and food, ensuring availability and proper storage.
- Facilitated client communication regarding pet care and services, enhancing customer satisfaction.
- Resolved client inquiries and concerns promptly, fostering positive relationships.
- Assisted in emergency medical situations, coordinating care with veterinary staff.
- Evaluated staff performance regularly, providing constructive feedback and support.
- Performed routine inspections of the facility to identify maintenance needs or health concerns.
- Supervised the daily operations of kennel staff, providing guidance and support.
- Prepared food to meet needs of animals under care with appropriate meals.
- Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
Education
Associate of Applied Science -
Remington College
Lakewood2005-05
Skills
- Animal care and facility inspection
- Staff training and development
- Client communication and support
- Inventory management and control
- Customer service excellence
Timeline
Kennel Technician Supervisor
Hoffman Haus Pet Resort
2024.05 - 2025.12
Kennel Technician Supervisor
Colorado Dog Academy
2016.02 - 2024.05
Associate of Applied Science -
Remington College