Jennifer Schleicher

Provided top-level administrative support to Head of Sales, VP, Primary Care, VP, Health Systems, and VP, Enterprise Health Systems & HIT Solutions. General support provided to Regional Operation Leads and Sales Directors.

• Managed e-mail and organized complex calendars and scheduling for executives.
• Focused on proper allocation of executive availability and upheld strict timetables by maintaining accurate, balanced calendars.
• Responded to e-mails on executives behalf when necessary to move business forward.
• Planned domestic travel arrangements for executives and select staff through Concur (Fox World Travel). Ensured bookings adhered to company travel and expense policy, executive schedules, traveler preferences, and external timeframes.
• Processed travel, reimbursements, and other business-related expenses for executives.
• Coordinated and executed all aspects of large group off-site leadership team meetings; including, budget, hotel accommodations, group transportation, venue selection, catering, team-building activities, and private dinner reservations.
• Organized logistics for onsite meetings and events; including, scheduling, conference room reservation, technology set up, catering, and meeting material preparation, printing, and distribution.
• Streamlined customer feedback / sales complaints process, allowing executives to focus their time on higher priorities.
• Researched sales complaints and escalated issues and findings to appropriate leaders.
• Submitted all new hire sales staff equipment and software access requests, and served as liaison between IT and hiring manager for any issues.
• Coordinated and scheduled all new hire sales staff four-week training courses, welcome gifts, and set up individual accounts for AdvaMed certification.
• Prepared look book of 1,000+ sales staff that included photos, names, role, and territory for executives to reference during the annual Global Sales Meeting.
• Planned in-person and virtual team-building activities to boost employee morale and team / leader confidence.

Provided C-Suite Level administrative support to Chief Ethics & Compliance Officer, Director of Corporate Compliance, Director of Compliance Operations, and Associate General Counsel.

• Managed e-mail and calendar for executives, compliance directors, and Associate General Counsel.
• Provided backup support to Chief Legal Officer and Associate General Counsel.
• Managed domestic and international travel arrangements for executives, compliance directors, Associate General Counsel, and select staff through Concur (Fox World Travel). Ensured bookings adhered to company travel policy, schedules, and traveler preferences.
• Provided logistical support for meetings and events; including associated travel (airfare, hotel, and rental car reservations), conference room reservation, technology set up, catering, agenda and/or presentation preparation, material printing, and meeting minute distribution.
• Prepared quarterly board and committee meeting materials for Chief Legal Officer and Chief Ethics & Compliance Officer.
• Performed accounts receivable duties; including invoicing, researching charge backs, discrepancies, and reconciliations.
• Answered department extension, addressed inquiries, and escalated issues to appropriate personnel.
• Prepared and distributed privileged and confidential memorandum, letters, meeting agendas, and minutes.
• Created PowerPoint presentations for meetings and assisted with editing existing presentations to ensure accuracy, and consistency with company brand standards.
• Greeted vendors and interview candidates that arrived on campus to meet with executives. Escorted them to specific offices and/or conference rooms.
• Business Resiliency plan builder and facilitator for Ethics & Compliance.
• Coached new employees on administrative procedures and company policies.
• Content author for Corporate Compliance, Ethics, and Compliance Operations intranet pages.
• Prepared packages for shipment, pick up, or courier delivery to internal and external customers.
• Supported Business Resiliency and Crisis Management teams after Hurricane Maria to ensure life safety of employees in Dominican Republic and Puerto Rico. Assisted with relocation of affected staff to Continental United States.
• Reduced overhead by taking over responsibility of Corporate Archives. Managed and researched requests for legacy information.
• Created time tracker in SharePoint for Legal and Compliance Pro Bono and volunteer hours.

Provided executive level administrative support to Senior Vice Presidents, Regional Business Development and Project Development staff.

• Managed e-mail and calendars for executives and regional business development staff.
• Arranged travel for executives and regional staff through Concur (Fox World Travel); including airfare, hotel, and rental car reservations.
• Processed monthly expense reports and reconciled corporate credit card charges for regional staff.
• Prepared client invoices, tracked payment history, and followed up on any late or missing payments.
• Prepared meeting minutes and edited subcontractor proposals, project punchlist, transmittals, and memorandums.
• Drafted contracts and client proposals.
• Coordinated large onsite client visits; including hotel arrangements, car service to and from office, catering, office tours, evening events and dinner, conference room reservation, technology set up, agenda and presentation preparation, material printing, and meeting minute distribution.
• Coordinated quarterly sales staff meetings; including flight and hotel arrangements, shuttle service to and from office, catering, evening events and dinner, conference room reservation, technology set up, agenda and presentation preparation, material printing, and meeting minute distribution.
• Scheduled all monthly project coordination meetings and prepared appropriate reports and correspondence.
• Managed client contact information within Microsoft CRM.
• Increased collaboration and information sharing amongst Assistant team in Madison and regional office Assistants by introducing them to Microsoft OneNote.
• Implemented reception rotation schedule amongst Assistant team in Madison to increase fairness in overall coverage times.

Provided executive level administrative support to the Executive Vice President, Fire Protection and Operations Manager.

• Managed e-mail and calendar for Executive Vice President and Operations Manager.
• Coordinated and booked travel for executives through Wisconsin Aviation.
• Tracked all divisional tasks and provided reminders for upcoming deadlines.
• Coordinated and scheduled all quarterly update meetings and prepared associated meeting materials.
• Compiled division financials for quarterly update meetings.
• Processed monthly expense reports and monitored division credit card usage.
• Transcribed notes from district office visits using Dragon Naturally Speaking software.
• Worked on project team to create and implement "Ahern Academy", a web-based training environment for employees.
• Worked on project team to implement new service software that led to increase efficiency in the field and improved communication between service technicians, customers, and office staff.
• Conducted customer satisfaction surveys for Service department.

Provided administrative support to the Senior Vice President of Sales, Sales Manager and Sales department.

• Managed calendars for Senior Vice President of Sales and Sales Manager.
• Answered department extension, addressed inquiries, and escalated issues to appropriate personnel.
• Compiled sales results and calculated quarterly commission totals for staff.
• Generated additional revenue for the company by contacting customers to renew their software maintenance agreements, try new versions of their current software, or sell them on a new solution.