Jennifer Schriever

Technical: Slack, Jira, Google Suite, Zoho Ticketing System Technical Administrator, Microsoft Office Suite, Internal Databases (Music Library / Catalog, UI), ADP and Ceridian Dayforce Payroll Systems

Responsibilities and Accomplishments:

• Expands cross-functional organizational capacity by collaborating across departments and teams with measurable results resulting in 25% increased productivity
• Develops and implements productivity initiatives by setting operations baseline targets / goals
• Mitigates business risks by working closely with staff members and assessing performance
• Collects and monitors weekly and monthly KPIs to maintain on-track status and productivity initiatives
• Adjusts job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and performance metrics based on SLA requirements
• Creates SOPs for various internal tasks and processes by developing systems and procedures to improve operational quality and team efficiency
• Lead implementation of internal Zoho ticketing system, external knowledge base and Zoho analytics and is the point of contact for all internal and client facing administrative needs
• Services all digital service providers (DSPs), labels, airplay, and music retailers through collection of music metadata which powers Billboard charts and other deliverables
• Leads Market Share team by assisting with conflicts, research, escalations, operations and dashboard displays
• Reviews and approves / requests revision of legal agreements between record labels for market share assignments
• Introduces new methods, practices, and systems to reduce turnaround time
• Tracks employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits and reports issues to higher management with great detail
• Continually implements process improvement strategies to shape organizational culture, optimize procedures for higher efficiency and to help the company evolve and grow
• Partners with Technology, Client Services, Sales, Commercial, and other internal Operations teams regularly to mitigate system issues

Responsibilities and Accomplishments:

• Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance
• Validated results and performed quality assurance to assess accuracy of data
• Designed and developed data pipelines to acquire, clean and process data
• Gathered, organized and ingested data into digital database and generated reports detailing findings and provided recommendations for enhancements
• Researched and recommended process improvements designed to mitigate operational and financial risk
• Analyzed program data to provide input for key decision making and strategic planning
• Acting manager when direct manager was out on leave
• Self-motivated and held autonomous role while taking ownership and accountability for individual work output while working remotely
• Generated standard and custom reports to provide insights into business performance

Responsibilities and Accomplishments:

• Audited and identified music performance on terrestrial and non-terrestrial outputs across specific genres including Top Forty, Classic Rock, Triple A, Jazz, R&B, Christian, EDM, College and other various formats
• Provided data analysis to team regarding airplay content and audio clarity on stations, in addition to reporting station format and content changes
• Developed written documents and reports related to programs and operations
• Determined and developed algorithms to improve and optimize operational processes
• Supported, communicated and responded to issues or concerns regarding clarity of music metadata across all product platforms and reported to engineering for resolution
• Created new metadata and unique patterns through internal tools and encoding / validating procedures
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
• Reviewed internal systems and organized training plans to address areas in need of improvement

Responsibilities and Accomplishments:

• Identified insurance coverage limitations with thorough examination of claims documentation and related records
• Directed claims negotiations within allowable limits and supported successful litigations for advanced issues
• Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors
• Investigated, evaluated and adjusted multi-line claims in accordance with standards and laws
• Created and managed electronic client records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable
• Monitored team performance, enforcing compliance with corporate claims processes and procedures
• Investigated, evaluated and adjusted multi-line claims in accordance with standards and laws
• Improved office operations by automating client correspondence, record tracking and data communications
• Cultivated productive relationships with stakeholders, facilitating claims lifecycle

Technical: QuickBooks, Microsoft Excel, Microsoft Word, WordPress, Website Design, Inventory Management, Marketing Campaigns

Responsibilities and Accomplishments:

• Founded and managed healthy food and drinks vending business, growing revenue to $42,000 in first year
• Prepared bank deposits and handled business sales, returns and transaction reports
• Sourced locations with focus on schools in order to improve snack and drink options for school aged children
• Designed custom plan-o-grams for various locations based on needs and client preferences
• Conducted target market research to discover customer needs and analyze competitor trends
• Designed and built company website and product database for weekly metrics tracking and advertisement
• Conducted all manual deliveries and supplied restock as needed
• Made necessary adjustments to product selections dependent on supply and demand
• Facilitated all facets of business including, accounting (QuickBooks), quarterly taxes, budgeting, supply trends, vendor relations, website maintenance, renewed stock, purchasing and inventory
• Consulted with customers to assess needs and propose optimal solutions
• Monitored market conditions to set accurate product pricing and take advantage of emerging trends

Responsibilities and Accomplishments:

• Responsible for tracking, logging, and identifying radio broadcasts in various markets to record and analyze metadata pertaining to market share radio advertisement
• Ranked as top performer averaging 140% above processed files quota each month
• Successfully developed new market databases which resulted in increased client royalties
• Researched advertisers for proper auditing of radio airplay content and market share
• Validated results and performed quality assurance to assess accuracy of data
• Collaborated with teammates to ensure proper coverage of various markets within US
• Utilized specialized software to capture and process data
• Used various market research tools and techniques to gather, analyze and interpret data

• 3.8 GPA
• Ethnic Studies