Jennifer Schumacher
Sanford,fl
Summary
Dynamic operations leader with extensive experience at Tropical Smoothie, excelling in staff management and inventory control. Proven track record of enhancing customer satisfaction through effective team development and strategic marketing initiatives. Committed to fostering a collaborative environment while ensuring compliance with food safety standards and optimizing operational efficiency.
Overview
18
18
years of professional experience
Work History
Assistant General Manager
Culver's Restaurant
01.2025 - 11.2025
- Assisted in daily operations management, ensuring adherence to quality and service standards.
- Supported staff training initiatives to enhance team performance and customer engagement.
- Executed inventory management tasks, maintaining optimal stock levels for seamless service delivery.
- Monitored sales data and customer feedback to identify areas for improvement and implement solutions.
- Ensured compliance with health and safety regulations, fostering a safe working environment for all employees.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
General Manager
Tropical Smoothie
04.2023 - 11.2024
- Oversaw daily operations, ensuring consistent service quality and customer satisfaction.
- Managed staff recruitment, training, and performance evaluations to enhance team efficiency.
- Developed marketing strategies to increase brand awareness and drive sales growth.
- Implemented inventory control measures to reduce waste and optimize supply chain processes.
- Analyzed financial reports to identify trends and inform budgetary decisions.
- Fostered a positive work environment, promoting teamwork and employee engagement initiatives.
- Designed operational workflows that improved productivity and streamlined service delivery.
- Ensured compliance with health and safety regulations, maintaining high standards in food preparation areas.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Assistant General Manager
Island Wing Company
04.2018 - 04.2023
- Coordinated scheduling of staff shifts to align with peak business hours and operational needs.
- Contributed to promotional campaigns, enhancing brand visibility and driving customer traffic.
- Implemented process improvements that streamlined workflows and increased overall efficiency in restaurant operations.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
Owner/Operator
A BETTER CHOICE CLEANING
01.2008 - 03.2020
- Managed daily operations to ensure high-quality cleaning services and customer satisfaction.
- Trained and mentored new employees on best cleaning practices and safety protocols.
- Established strong relationships with clients, resulting in increased repeat business and referrals.
- Oversaw inventory management, ensuring adequate supply levels for cleaning materials and equipment.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Education
High School Diploma -
FRANKLIN
Franklin, NCSkills
- Staff management
- Inventory control
- Operations management
- Staff development
- Food safety and sanitation
- Employee scheduling
- Teamwork and collaboration
- Customer service
- Staff hiring
Timeline
Assistant General Manager
Culver's Restaurant
01.2025 - 11.2025
General Manager
Tropical Smoothie
04.2023 - 11.2024
Assistant General Manager
Island Wing Company
04.2018 - 04.2023
Owner/Operator
A BETTER CHOICE CLEANING
01.2008 - 03.2020
High School Diploma -
FRANKLIN
MANAGER SERV SAFE JAN 2025/JAN 2030
MANAGERS SERV SAFE JAN 2025, EXPIRES JAN 2030