Jennifer Schwoyer
jen.schw67@gmail.com,FL
Summary
Dynamic F&B Manager with a proven track record at Faro Blanco Resort & Yacht Club, excelling in food and beverage operations and enhancing guest satisfaction. Skilled in labor management and vendor relations, I fostered a supportive team environment, driving employee retention and successfully navigating a major rebranding initiative.
Overview
14
14
years of professional experience
Work History
F&B Manager
Faro Blanco Resort & Yacht Club
09.2024 - Current
- Managed all food and beverage operations for a full-service resort, restaurants, bars, banquets, and room service, ensuring exceptional guest satisfaction and profitability
- Supported inventory management through monitoring stock levels and coordinating supply orders.
- Learned food safety regulations and implemented practices to maintain compliance throughout the establishment.
- Collaborated with kitchen staff to streamline communication for improved service efficiency during peak hours.
- Maximized employee retention by creating a supportive work environment focused on teamwork and professional growth opportunities.
- Successfully navigated an ownership transition that lead to a full rebranding and the implementation of elevated brand standards.
Restaurant Supervisor
Faro Blanco Resort & Yacht Club
10.2022 - 08.2024
- Supervised daily restaurant operations, ensuring adherence to service standards and protocols.
- Trained and mentored staff on customer service best practices and menu knowledge.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Implemented process improvements, enhancing workflow efficiency and guest satisfaction.
Assistant Bar Manager
Tony's Top Cat Bar & Grill
03.2012 - 03.2021
- Assisted in managing daily operations, ensuring smooth service flow and guest satisfaction.
- Trained and mentored new staff on operational procedures and customer service standards.
- Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
- Consistently performed bartending and serving duties in high-volume environments while maintaining exceptional service standards
- Coordinated special events, enhancing guest experiences through personalized service and attention to detail.
Education
High School Diploma -
Louis E. Dieruff High School
Allentown, PASkills
- Labor management
- Food and beverage operations
- Microsoft office
- Multiple POS systems, POS savvy (Toast, Clover)
- Customer satisfaction
- Adaptability and flexibility
- Self motivation
- Vendor relations
- Quality and consistency assurance
- Restaurant operation platforms (Opentable, 7Shifts, TripAdvisor)
Timeline
F&B Manager
Faro Blanco Resort & Yacht Club
09.2024 - Current
Restaurant Supervisor
Faro Blanco Resort & Yacht Club
10.2022 - 08.2024
Assistant Bar Manager
Tony's Top Cat Bar & Grill
03.2012 - 03.2021
High School Diploma -
Louis E. Dieruff High School