Jennifer Scott
Colorado Springs,CO
Summary
Customer-Focused Retail Professional experienced in delivering exceptional service and enhancing brand reputation. Achieved operational efficiency through effective team leadership in food production and management, ensuring compliance with safety and quality standards. Contributed to improved performance by training new employees and managing inventory and cash control in high-pressure environments.
Overview
30
30
years of professional experience
Work History
Installer
The Escape Game
Smyrna, TN
10.2024 - Current
- Installed The Escape Game rooms props, set pieces, and scenic elements.
- Assembled game room mechanisms, locks, and interactive puzzle
- Installed one of the new games murder with a side of meatballs
- Use circsaws, mider saws
- Power tools
- Painted use different materials wood max metal ABS paneling mortar brick laying do trim around frames
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Operated equipment and machinery according to safety guidelines.
Deli/Kitchen/Bakery
Publix Super Markets, Inc.
Antioch, TN
10.2018 - Current
- Main morning production delicatessen - Lead in main morning production, including salads, party platters, submarine sandwiches, “grab and go” items. Trained new hires in each function.
- Main morning kitchen – Setup, hot food preparation throughout the day, preparation and oversight of special orders.
- Main mixer, baker – Prepare and mix dough for following day, including dividing, weighing, proof and baking of breads, rolls, etc., including French, Italian, Chicago, Cuban. Performed pack-out service.
- Publix Super Markets, Inc. (Publix) is a private corporation that is wholly owned by present and past employees. Publix serves its customers in over 1,300 locations throughout the Southeast United States.
Certified General Manager
Firehouse Subs
Laguna Woods, CA
07.2014 - 09.2018
- General Manager (9/2015 – 9/2018) – Promoted to general manager of the Laguna Woods, California restaurant receiving certification from the Firehouse Subs training program.
- Firehouse Subs is a fast, casual restaurant chain founded in 1994 and currently has 1,135 franchise and company-owned restaurants in the United States and Canada.
Shade Associate
Southland Shade
Costa Mesa, CA
05.2001 - 09.2014
- Key functions:
- Shade construction including cutting and sewing shade fabrics
- Inside sales
- Customer service
- Inventory
- Shipping and receiving
- Southland Shade specializes in the manufacture of customized window coverings. Projects include single window treatment to customized window coverings for entire commercial buildings.
Cook
Phoenix Mansion House Restaurant
Phoenixville, PA
01.2000 - 01.2001
- Key functions:
- Cook / food prep
- Dishwasher
- Open/close kitchen
- The Phoenix Mansion House Restaurant was located in the historic Mansion House Hotel in Phoenixville, Pennsylvania. The hotel and restaurant is now closed.
Department Manager, Sporting Goods
Kmart
Huntington Beach, CA
01.1997 - 01.2000
- Key functions: Department manager including inventory, stock order, shelving layout
- Kmart is an American department store chain, Parent company Sears Holdings.
Education
High School -
Huntington Beach High School
Skills
- Food preparation – Kitchen, Delicatessen and bakery
- Crew management
- Training – Junior employees in food preparation/production
- Job detail management – In various settings including retail, supermarket, restaurant and manufacturing have proven ability to work from back room functions to consumer facing or out-the-door production
- Ovens: Combi, Bakery, Toaster
- Dough: mixer, divider, rounder, sheeter
- Proofer/retarder
- Slicers: bread, meat
- Chill Blaster
- Shipping/Receiving – Manufacturing setting
- Inventory control – Ordering, stocking
- Inventory control
- Cash management – Cash register, purchasing
- Performance management
- Problem solving
- Time management
- Multitasking Abilities
- Thrive in fast-paced environment
- Contribute to a happy working environment among staff
- “Can do” positive attitude
- Power tools
- Puzzle assembly
- Lock mechanisms
Interests
Hiking, Music (singing and playing guitar with friends and family)
Timeline
Installer
The Escape Game
10.2024 - Current
Deli/Kitchen/Bakery
Publix Super Markets, Inc.
10.2018 - Current
Certified General Manager
Firehouse Subs
07.2014 - 09.2018
Shade Associate
Southland Shade
05.2001 - 09.2014
Cook
Phoenix Mansion House Restaurant
01.2000 - 01.2001
Department Manager, Sporting Goods
Kmart
01.1997 - 01.2000
High School -
Huntington Beach High School