Jennifer Scott
Instacart Shoppers
Kissimmee,FL
38
years of professional experience
Experienced hospitality professional specializing in guest service, travel planning, and operations. Skilled at enhancing guest experiences through effective communication and meticulous attention to detail. Knowledgeable in Walt Disney World Resort operations and dedicated to fostering positive interactions that ensure guests feel welcomed and valued.
Work History
Independent Travel Planner / Travel Advisor
12 Years 10 Months- Designed personalized Disney, cruise, and vacation experiences based on guest preferences and budgets to enhance satisfaction
- Cultivated strong client relationships through exceptional customer service and meticulous attention to detail
- Coordinated resort selection, transportation, dining reservations, and itinerary planning to streamline guest experiences
- Built strong client relationships through outstanding customer service and attention to detail
- Provided ongoing support before, during, and after travel to ensure seamless vacation experiences
- Participated in ongoing professional development opportunities to stay current on advancements within the travel industry and better serve clients.
- Resolved schedule changes, cancellations, and disruptions while maintaining client satisfaction.
- Recommended travel options aligned with budgets, loyalty programs, and destination preferences.
- Enhanced client satisfaction by providing personalized travel recommendations and itineraries.
Independent Shopper – Shipt & Instacart
7 Years 10 Months- Delivered reliable customer service by shopping and delivering orders promptly and efficiently
- Communicate directly with customers to ensure order accuracy, substitutions, and satisfaction
- Navigate multiple locations efficiently while maintaining strong time management and organizational skills
- Resolved customer concerns professionally and swiftly to enhance overall satisfaction
- Ensured safety and reliability while driving and transporting orders with keen attention to detail
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.
- Worked productively with customers to meet order requirements and service expectations.
- Demonstrated speed and accuracy in order item selection.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Managed simultaneous orders while maintaining accuracy, pace, and customer satisfaction.
- Coordinated efficient grocery picking, selecting quality items while following customer preferences and store layout.
General Manager of Merchandise & Training Manager
6 Years- Managed high-volume merchandise operations exceeding $5 million annually
- Delivered exceptional guest experiences through leadership, communication, and service excellence
- Led training and onboarding programs for multiple departments
- Coordinated scheduling, staffing, inventory control, purchasing, and daily operations to streamline workflow and enhance service delivery
- Supported guest recovery efforts, resolving concerns to improve customer satisfaction and retention
- Created engaging retail and hospitality experiences through visual presentation and active guest interaction to elevate overall guest engagement
- Collaborated with cross-functional teams to ensure smooth operations and guest satisfaction
Merchandise Hostess
2 Years- Provided exceptional guest service, ensuring positive experiences in Walt Disney World merchandise locations
- Facilitated memorable Guest interactions through engaging communication and Disney storytelling
- Guided Guests in product selection and park information while effectively resolving concerns
- Maintained clean, organized, and show-ready retail environments in accordance with Disney standards
- Worked collaboratively with fellow Cast Members to create seamless Guest experiences in high-volume park environments
Education
High School Diploma
Skills
Disney resort expertise
Vacation planning
Travel Itinerary Management
Itinerary Planning
Guest service excellence
Guest recovery
Storytelling
Team Collaboration
Team training
Operations Support
Scheduling & Organization
Safety professionalism
Work ethic
Cover Letter
- Jennifer M. Scott
- 5730 Skytop Drive
- Lithia, FL 33547
- (813) 727-1974
- Jennscptravels@gmail.com
- Dear Hiring Manager
- I am excited to apply for the Disney Vacation Club Driver position with Disney Vacation Club. With a lifelong passion for Disney, extensive guest service experience, strong knowledge of Walt Disney World Resort operations, and a genuine love for creating magical experiences, I believe I would be an excellent addition to your team.
- Throughout my career, I have built a strong background in hospitality, guest engagement, and operations. My experience as a Travel Advisor specializing in Disney vacations has allowed me to help Guests create unforgettable vacations while developing extensive knowledge of Disney resorts, transportation systems, and Guest expectations. In addition, my years with Hard Rock Cafe in both management and training roles strengthened my communication, leadership, and problem-solving skills in fast-paced guest-focused environments.
- I also bring valuable experience providing reliable transportation and customer service through my work as an Independent Shopper with Shipt and Instacart, where professionalism, safety, time management, and positive Guest interactions are essential every day.
- As a former Walt Disney World College Program Cast Member, a Disney Vacation Club Member for 17 years, and a current Walt Disney World Annual Passholder, I have a deep appreciation for the Disney brand and the importance of delivering exceptional service with warmth, enthusiasm, and attention to detail. In addition, having two family members currently working for Disney has allowed me to remain closely connected to the Disney culture and Guest experience. I would love the opportunity to create engaging and memorable experiences for Disney Vacation Club Members and Guests while helping make their vacations seamless and stress-free.
- Thank you for your time and consideration. I would welcome the opportunity to discuss how my experience, Disney knowledge, and passion for Guest service align with the Disney Vacation Club Driver role. I look forward to the possibility of contributing to the magic of Disney Vacation Club.
- Sincerely
Additional Information
- Extensive knowledge of Walt Disney World parks, resorts, and transportation areas
- Previous Disney Vacation Club Member for 17 years
- Current Walt Disney World Annual Passholder
- Two family members currently employed by Disney
- Comfortable working flexible schedules including nights, weekends, and holidays
- Passionate about creating magical and memorable guest experiences
Personal Information
Driving License: Valid Florida Driver’s License with clean driving record
Timeline
Independent Shopper – Shipt & Instacart
Instacart Shoppers
01.2019 - CurrentRead More
Independent Travel Planner / Travel Advisor
Cruise Planners - Franchise Owner
01.2014 - CurrentRead More
General Manager of Merchandise & Training Manager
Hard Rock Cafe
01.1992 - 01.1998Read More
Merchandise Hostess
Walt Disney World College Program
01.1989 - 01.1991Read More
Westwood High School
High School Diploma
Read More