Jennifer Segovia
Houston,TX
Summary
My mission is to optimize operations through effective communication and precise control processes, aligning with my organizational goals.
Overview
11
11
years of professional experience
Work History
Warehouse Supervisor
Nanya Plastics
08.2022 - Current
- Oversaw daily operations and shipping and handling processes.
- Revised and developed procedures to reduce risk and achieve compliance.
- Supervised warehouse operations by managing employees during shifts.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Kept detailed records of inventories and merchandise inventory transactions.
- Managed merchandise inventory transactions.
- Used warehouse management software to reconcile daily inventory.
- Performed troubleshooting to resolve issues with equipment, devices and products.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Supervised shipping and handling operations.
- Operated warehouse material handling equipment correctly to move loads.
- Started up and shut down processing equipment.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Supervised shipping and receiving, distribution and workplace safety.
- Maintained high levels of accuracy in daily operations.
- Completed daily operations on time and maintained high standards of accuracy.
- Supported production workers in meeting goals without compromising safety and compliance.
- Monitored adherence to safety protocols and company policies by staying attentive to details.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
Accounts Officer
Richelieu Hardware
02.2020 - 02.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Tracked customer service cases and updated service software with customer information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed timely and effective replacement of damaged or missing products.
- Developed and updated databases to handle customer data.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved accounting, service and delivery concerns.
- Delivered prompt service to prioritize customer needs.
INVENTORY CONTROL SPECIALIST
FLOOR & DECOR
08.2018 - 01.2020
- Follow daily cycle counts, write offs, and negative inventories
- Research all inventory-related discrepancies and make appropriate adjustments in inventory system JDA
- Review shipping and receiving documents for accuracy
- Run quarterly, monthly, weekly, daily reports as needed to monitor external and internal conditions of company revenue
- Successfully managed activities of team in ICS Dept
- Developed, implemented and monitored programs to maximize customer satisfaction
- Provided detailed monthly departmental reports and updates to senior management
- Routinely prepared and evaluated SOR reports to identify problems and areas for improvement
- Resolved customer questions, issues and complaints
- Accountabilities
- People Management
CUSTOMER SERVICE ASSOCIATE MANAGER
FLOOR & DÉCOR
05.2015 - 06.2018
- Management position responsible for leading the customer service department to ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires
- Customer service plays a critical role in providing an interface between customer and company, and is a key factor in growing the business
- Primary Responsibilities / Accountabilities
- Directs customer service efforts that are consistent with Floor and Décor standards ;trains associates on customer interactions to increase transactions and capture customer opportunities
- Maintain accuracy and prepare reports on all cashier activities on weekly and monthly basis
- Ensure optimal level of customer service and provide training if required
- Supervise working of front end cashier and ensure compliance with all policies and procedures
- Maintain record of all registered cash transactions
- Maintain accuracy according to required customer service guidelines
- Prepare operational report for store activities and improved implementation in store
- Manage all return merchandise and restocked same in sales floor at end of every shift
- Additional responsibilities as assigned by District Manager
- People Management
- Fosters a customer‐focused team environment as floor manager
- Develops associates through an individualized approach by matching talent with tasks and delegating challenging assignments to stretch capabilities and grow associates
- Empowers and involves associates in decision‐making processes
- Holds self and associates accountable for achievement of financial results and statistical standards
- Assesses associates consistently; reviews and communicates associate performance and deliverables
- Proactively provides timely feedback to associates, rewarding and recognizing to drive
- Store Operations
- Controls workflow through successful planning (daily, monthly, quarterly, etc) and delegation
- Leads execution of task directives with designated timeframes (price changes, special orders, merchandising needs, payroll adjustments, processing of shipment, etc)
- Ensures compliance with Loss Prevention practices and completes operational assessments to protect company assets
- Conducts store walk‐throughs with team, communicating successes/opportunities in key store areas
- Recommends ideas to improve standards and processes
OFFICE/BILLING MANAGER
ALL POINTS TRANSPORTATION
09.2013 - 05.2015
- Management position responsible for administering efficient working of billing staff and ensuring high levels of productivity
- Had complete liability to adhere to all client billing functions and control in accordance with financial procedures and policies
- Coordinated with client collections and services department to facilitate all billing functions andresolved complex billing issues
- Provided successful detection of errors in billing processesand made appropriate corrections
- Accurately prepared detailed reports to be submitted tosenior management
- Primary Responsibilities / Accountabilities
- Developed policies and procedures to assure operation of a cost‐effective revenuecollection process
- Implemented and operated billing strategies from designing of invoices to issuing themaccurately and on time
- Implemented the debt recovery strategy that helped to obtain maximum leverage fromthe contract conditions
- Run quarterly, monthly, weekly, daily reports as needed to monitor external andinternal conditions of the company revenue
- Successfully managed the activities of a team in in billing Dept
- Developed, implemented and monitored programs to maximize customer satisfaction
- Provided detailed monthly departmental reports and updates to senior management
- Routinely prepared and evaluated CRM reports to identify problems and areas forimprovement
- Resolved customer questions, issues and complaints
- Contact person for UPS accounts
- Scheduling of transports and drivers for UPS
- People Management
- Leads by managing through change and adversity
- Shares information and communicates clearly to all levels
- Fosters team commitment through support, relationship building, and recognizingindividual contributions
Skills
- Forklift Proficiency
- Internal Audit Procedures
- Operational Management
- Database Oversight
- Systems Proficiency
- Logistics Coordination
- Inventory counts
- Equipment operation
- Associate Development
- Receiving Operations
- Inventory Audits
- SOP Management
Timeline
Warehouse Supervisor
Nanya Plastics
08.2022 - Current
Accounts Officer
Richelieu Hardware
02.2020 - 02.2022
INVENTORY CONTROL SPECIALIST
FLOOR & DECOR
08.2018 - 01.2020
CUSTOMER SERVICE ASSOCIATE MANAGER
FLOOR & DÉCOR
05.2015 - 06.2018
OFFICE/BILLING MANAGER
ALL POINTS TRANSPORTATION
09.2013 - 05.2015
Similar Profiles
Raybert WilliamsonRaybert Williamson
Pumper/ Assistant Operator at NanyaPumper/ Assistant Operator at Nanya
HSIN-PING HOHSIN-PING HO
Facility Engineer at Nanya TechnologyFacility Engineer at Nanya Technology
Gary KnappGary Knapp
Operator at SABIC Innovative Plastics, GE PlasticsOperator at SABIC Innovative Plastics, GE Plastics