Jennifer Senatus
Nashua,NH
Summary
Dynamic professional with proven expertise in customer service and salon safety, honed at Petsmart. Excelled in employee development and problem-solving, enhancing client satisfaction and operational efficiency. Skilled in creating welcoming environments and fostering client relations, with a keen focus on cleanliness and sanitation. Achieved significant improvements in staff training and scheduling, ensuring top-notch service delivery.
Overview
10
10
years of professional experience
Work History
Salon Manger
Petsmart
11.2018 - Current
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Scheduled employees to maintain adequate coverage during business hours.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
Home Health Care Assistant
Northeast Arc
07.2015 - 07.2018
- Adapted caregiving approaches based on individual patient preferences, respecting unique cultural backgrounds or beliefs.
- Improved patient comfort by providing compassionate and attentive care.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
Education
Highschool Diploma -
Salem Highscholl
Salem, MA06.1995
Skills
- Customer service
- Employee development
- Decision-making skills
- Problem-solving skills
- Client satisfaction
- Salon safety and security
- Training staff
- Scheduling
- Client relations
- Cleanliness and sanitation
Timeline
Salon Manger
Petsmart
11.2018 - Current
Home Health Care Assistant
Northeast Arc
07.2015 - 07.2018
Highschool Diploma -
Salem Highscholl
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