Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Serafin

San Jose,CA

Summary

Customer-focused professional with several years of experience in hospitality, retail, and administrative environments. Skilled in front-desk operations, guest communication, conflict resolution, and maintaining welcoming environments. Bilingual in English and Spanish with strong organizational skills and the ability to manage multiple tasks while delivering excellent customer service.

Overview

9
9
years of professional experience

Work History

Babysitter

Choices for Children
02.2022 - 03.2026
  • Organized and upheld structured schedules while ensuring safe environments for children.
  • Exhibited patience, adaptability, and a strong sense of responsibility in challenging situations.
  • Assisted in meal preparation, ensuring nutritional needs were met for all children.
  • Ensured child safety through diligent supervision and adherence to established protocols.

Dog Sitter

Rover
03.2023 - 12.2024

Provided attentive care for dogs, ensuring safety and well-being during each sitting session.

Communicated effectively with pet owners to address concerns and provide updates on their pets.

Coordinated meet-and-greet sessions between dogs and their sitters to establish comfort levels.

Sales Associate

Janie and Jack
02.2023 - 05.2023

Provided attentive care for dogs, ensuring safety and well-being during each sitting session.

Communicated effectively with pet owners to address concerns and provide updates on their pets.

Coordinated meet-and-greet sessions between dogs and their sitters to establish comfort levels.

Member Service Representative

Planet Fitness
San Jose, CA
05.2019 - 02.2022
  • Greeted members and guests, providing exceptional front-desk customer service
  • Checked members into the system and assisted with account inquiries
  • Resolved customer concerns professionally and escalated issues when needed
  • Maintained cleanliness and organization of the facility

Administrative Assistant

Intero Realty
San Jose, CA
04.2017 - 05.2019
  • Answered phones, scheduled appointments, and supported office operations
  • Assisted with property listings, advertisements, and client communication

Education

High School Diploma - undefined

James Lick High School
San Jose, CA
01.2019

Skills

  • Customer Service
  • Front Desk Operations
  • Conflict Resolution
  • Communication
  • Organization
  • Time Management
  • Attention to Detail
  • Data Entry
  • Google Workspace
  • Bilingual (English & Spanish)

Timeline

Dog Sitter

Rover
03.2023 - 12.2024

Sales Associate

Janie and Jack
02.2023 - 05.2023

Babysitter

Choices for Children
02.2022 - 03.2026

Member Service Representative

Planet Fitness
05.2019 - 02.2022

Administrative Assistant

Intero Realty
04.2017 - 05.2019

High School Diploma - undefined

James Lick High School